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[OPEN] Phone interaction is unreliable

by 99publicidentity
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[OPEN] Phone interaction is unreliable

[ Edited ]
★★★★★ Apprentice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? all
Steps: How can we find the bug ourselves? Try to do either action from a phone: 1) Order pizza 2) Quit job (must have a job before trying this)
What happens when the bug occurs? Both interaction often fail. The sim start talking, put down the phone, then nothing. So, sometime it works, sometime it doesn't.
What do you expect to see? 100% reliability
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Message 1 of 25 (1,022 Views)

Re: Phone interaction is unreliable

[ Edited ]
Hero

Having most issues with paying bills myself but it's one of these minor annoyances to me.

 

Going to tag this as feedback for now to see how many other people have this before adding

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 2 of 25 (1,004 Views)

Re: Phone interaction is unreliable

★★★★ Novice

I actually can't get my sims to pay the bills via the phone at all. Always try but end up using the mailbox instead.

Message 3 of 25 (994 Views)

Re: Phone interaction is unreliable

Hero
Interesting. For me it usually fails the first time but works the second time.

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 4 of 25 (991 Views)

Re: [NEEDS INPUT] Phone interaction is unreliable

★★★★★ Apprentice

solved

Message 5 of 25 (975 Views)

Re: Phone interaction is unreliable

[ Edited ]
EA Staff

@crinrict @EA_Mai

 

Please keep this thread open as we are currently investigating it at our side. 

 

Thank you! Standard smile

Message 6 of 25 (946 Views)

Re: Phone interaction is unreliable

Champion
I've had the same thing with paying bills on the phone. Sometimes it would fail until I tried it a second time.

Because it was unreliable I tend to pay via the mailbox or computer now, so haven't tried the phone for a long time to see if it had improved.

A while ago I did have an issue with J Huntington III unable to order a pizza. I'd run the hire a service action multiple times and after choosing a pizza nothing would happen - no pop up to say that it was confirmed and pizza was coming. But someone else in the household had no issues with it.

I'm going to try again next time I play that household to see if it was a one time thing with J being bugged or if he permanently has issues with pizza company blacklisting him.
Message 7 of 25 (923 Views)

Re: Phone interaction is unreliable

[ Edited ]
EA Staff

Hi there!

 

Is anyone still experiencing this issue? 

 

Does it occur after some progression or even with a fresh save?

 

Would any of you be willing to share your savefiles?

 

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

 

 

Thank you very much! 

Message 8 of 25 (886 Views)

Re: Phone interaction is unreliable

Hero
I tried paying bills after the last patch and it worked without being dropped.

Just one test case though

Happy Gaming
Crin


Trennlinie


I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.

Please only contact me via PM when asked to do so.


Important Threads


Message 9 of 25 (878 Views)

Re: Phone interaction is unreliable

★★★★ Novice

So, If I use the phone to pay my bills and I have another action queued up they will just stop trying to pay bill on the phone. It seems like there is a delay and any other actions will just cancel it. So, as long as its the only thing your sim is doing and you just wait until you see the money go towards the bill it should work. This is just what I have noticed.

Message 10 of 25 (792 Views)

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