Game freezing after 1.42 PS5 - unplayable

[AquaBeaver]

It might be related, as it it also happening on the world/neighbourhood screen.
Should be the same meganics behind it I would assume.

[AquaBeaver]

@SimQARobo 
Any news on a fix yet?
The game has been unplayable (100% freeze as you hit the world/neighbouthood menu) for a few months now.

[SimQARobo]

@AquaBeaver 

No update yet, unfortunately.  The issue is still under investigation.

[Niobium77]

@SimQARobo

No update. 4 months of freezing.. 4 months of having hundreds of dollars tied up in a broken game.

4 months of "investigations" and not even a "we've found the problem and are working on a solution, no ETA"

When can we start talking about a refund or some kind of actions to make amends for this?

[AquaBeaver]

@SimQARobo 
Well, that is sad to hear.
If the EA team is working on investigating this issue for 4 months, and no sign on any fix, can I get a refund on this game (or all dlc I bought in the psn store) to step over to PC?

Also, I think this game should not be in the psn store in this condition.

[Grad0n]

@SimQARobo I’m sure there’s a lot going on in the QA department but I hope you folks can get this spotlighted ASAP for a fix because as it stands Sims 4 is unplayable on PS5.

[mattdark86]

Minor update on my part.

I have been in contact with Sonys support team, and we've gone through some trouble-shooting, but its only had limited success so far.
I've rebuilt my consoles database, and re-initialised it, taking it back to the factory settings.

At first, it looked promising, downloaded the base game, no expansions, and it was working.  I could get through the menus, create a new set of Sims and start building a house.  Even downloading my original save data, it seemed to be running fine.

But then as soon as you start installing the add-ons, the issue started occurring straight away.  Within a minute of getting to the main menu, it would freeze again forcing me to close the game back down.  And it was happening with both the original save data I transferred from the PS4, and a brand new file created from scratch.

At the very least, I think we've managed to rule out that its an issue with the console itself. 

I get the feeling there is something thats been added since the 1.39 patch that is causing an issue with the DLC content.

The support team I had been speaking to have said they are now going to forward it on to a specialist team to try and look into the issue on their side.

[Niobium77]

@mattdark86 Your support was far more in depth than mine.

I was able to explain the situation, and I pointed them to this thread, which contains my initial bug report and trouble-shooting steps.

The tech informed me that he didn't think there was anything extra that he could ask me to do and that he did not believe the console was a fault.

However, he wasn't sure if there was anything they could directly do about it as they were not the publisher of the game.

But, he insisted that word would get passed along.

[Niobium77]

I'm playing right now.  I'm completely shook!

Maybe I just clicked fast enough.

But, I'm playing my household right now.  I'm terrified to enter the neighborhood screen.  

I guess I just do what I can do right now.

[alrozen]

I am furious with this game. Looked forward to playing TS4 on PS5 and having it run smoothly. 

Instead of that it just doesn’t run at all.

Is there a repair timeline? Have you found the source of this bug?

And finally - in case this is not resolved soon - how do we proceed to be reimbursed for our TS4 collections? I assume not being able to play the game since March, due to your actions, is reason enough?