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Re: Missing Data

by PoptartJuniper

Original Post

Re: [CURRENT ISSUE] [PS4] All of my downloads have disappeared from my library

★★★ Newbie

This happened to me Saturday night on the PS4 (8/16/20). I even posted about it but not single soul has helped me.

Message 31 of 35 (445 Views)

Re: [CURRENT ISSUE] [PS4] All of my downloads have disappeared from my library

★★★ Newbie

 absolutely do not save the game when this happens!
If you’re on PlayStation what you’ll want to do is go to the game. Don’t click on it to load hit options. Upload/Download Saved Data

find the most recent “My Library” save and download it to the system. (Do not download anything else and make sure the My Library save is not when the crash happened or you will lose everything)


the save must be prior to the crash

 I cannot tell you how to do this on Xbox but I imagine it is similar to PlayStation or every computer as you need to redownload the my library file.


 Make sure you are saving often and uploading to storage (ps4) if you’re on Console


 I have found that this happens when I download things to my gallery that I don’t realize is cc. My whole game crashes. Hope this helps!

Message 32 of 35 (234 Views)

Re: PS4 All of my downloads have disappeared from my library

★★★ Newbie

I had this issue occur for me this morning.


For the past few days, occasionally when I tried to download things from the gallery I would receive an error message stating that My Library was full. Last night I got this message while trying to save a lot. Each time I deleted a few of the preinstalled Maxis library items, and sometimes the download/save lot would then work, sometimes not. 


Upon fire up the game this morning, I got an error message saying corrupt data and my data would be deleted.


Let me know if you need additional information.


Is there a way to restore the data?

Message 33 of 35 (161 Views)

Missing Data

★★★ Newbie

Product: The Sims 4
Platform:PlayStation 5 Digital Edition
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.40
What expansions, game packs, and stuff packs do you have installed? Snowy escape, Eco lifestyle, Discovery University, Island living, Get famous, Seasons, Cat’s & Dogs, City living, Get together, Get to work, Realm of magic, Stangerville, Jungle adventure, Parenthood, Vampires, Dine out, Spa day, Outdoor retreat, Paranormal stuff, Nifty knitting, Tiny living, Moschino, My first pet, Fitness stuff, Vintage glamour, Backyard stuff, Kids room, Romantic garden, Movie hangout, Cool kitchen, Perfect patio, Luxury party.
Steps: How can we find the bug ourselves? Reload my households and lots on my account.
What happens when the bug occurs? I don’t see some of my households and lots I saved and created in my gallery.
What do you expect to see? When I go to the gallery there are a lot of missing households and all my lots disappeared.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. It started after the update on April 27, 2021

When I go to my gallery I see some of the old households I made but not all of them. I don’t see any of the lots I saved from gallery. There is a lot of missing thing in my gallery.

Message 34 of 35 (170 Views)

Re: Missing Data

@Mr2timescorer I've merged your post into the current bug report for this issue. Please click the "Me Too" button at the bottom of the first post on the first page of the thread.


If you have a backup of your library on USB or in the cloud, you can restore your missing content that way.

I don't work for EA. I'm a player helping other players. I do not respond to PMs.
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Message 35 of 35 (115 Views)