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[OPEN] Origin is hosting Gallery under old ID

by LuvMySimz
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Original Post

Re: New and old username on Sims 4 gallery

Hero
Hi @bwagner_95

I merged your post with existing bug report.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 31 of 73 (735 Views)

Why my gallery's name doesn't change?

★★★★★ Novice

Hi, everyone! Recently I've stumbled upon an issue regarding the gallery name. When I first bought The Sims 4 (August 2018), I've registered as RosebudViper, after few months I've changed it to BlairHartley1 but I almost instantly regret it, so I got back to my old user name. The issue is that everywhere I have RosebudViper (here, on the Origin, on my gallery page) except for my gallery creations, which are still BlairHartley1 (even those first ones I've made when I got the game and RosebudViper was my username). Even when I try to find myself in the search bar on the gallery nothing comes up, my newest creations are not registered as Rosebud but Blair... I don't know what to do, I tried changing it back and forth, I logged off all the Origin/EA accounts etc. 

Please, help! Thank you in advance 😊

Message 32 of 73 (791 Views)

Re: Why my gallery's name doesn't change?

Hero

Hi @ANANANANANANANAZ 

 

there's a known issue where old creations still show up under the old name but new ones after the name change should always have the new name. 

 

Could you try deleting all your cache files (Sims and Origin)

 

https://crinrict.com/blog/2014/09/delete-origin-cache-files.html

https://sims4.crinrict.com/en/2014/09/delete-cache-files/

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 33 of 73 (762 Views)

Re: Why my gallery's name doesn't change?

★★★★★ Novice

Thank you for your response and I'm sorry I'm replying so late. 

 

I tried everything you proposed but still it's an issue. Everywhere on the Gallery I have my Rosebud username, except for creations (all of them) Frown I don't know what to do with this error. I even deleted my TS4 folder in documents (I play on Mac) and started the completely new game... 

Message 34 of 73 (722 Views)

Re: Why my gallery's name doesn't change?

[ Edited ]
Hero

Hi @ANANANANANANANAZ 

 

Can you upload another now to see if it still shows under the wrong name ?

 

I'm merging this with the existing bug report although yours seems a bit different.

 

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 35 of 73 (704 Views)

Re: Why my gallery's name doesn't change?

★★★★★ Novice
@crinrict Hi, I've recently made "Tiki Bar & Pool" so you can check it out. I see it as "Blairhartley1" still Frown
Message 36 of 73 (642 Views)

Re: Why my gallery's name doesn't change?

Hero
@ANANANANANANANAZ Unfortunately, don't know what's going on as it usually auto-resolves

You did already try changing it to somehting else and back, right ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 37 of 73 (639 Views)

Re: Why my gallery's name doesn't change?

★★★★★ Novice

Yes, I've changed it back and forth multiple times. I logged out of all my accounts, I reinstalled Origin but still problem occurs. It might be a bug or sth

Message 38 of 73 (617 Views)

Re: Why my gallery's name doesn't change?

Hero
@ANANANANANANANAZ It's really weird. DId you ever try a completely different name too ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 39 of 73 (614 Views)

Re: Why my gallery's name doesn't change?

★★★★★ Novice
@crinrict Yes, different names were also put but the Gallery name remained unchanged.
Message 40 of 73 (583 Views)