November 2020
I also had been having this problem with my install and thought it was down to my CC as I dont recall ever seeing any aliens on Batuu.
I reinstalled the entire game and started from a fresh save with no traces of previous games anywhere and all I see are the green skinned Miralans, and the Zabrak Tattoo's. All alien Hats appear to be missing (including the miralans) although a few townies still wear the 'flight' style hats so it isnt that hats have been forbidden here. I reinstalled the sim-info mod to see what is happening and the sims still have their alien traits but do not wear alien uniforms.
Windows 10, 16GB Ram 6GB Nvidia GTX 970M Video, 200GB free space
Get together, University ,Eco Living, get to work, island living
outdoor retreat, realm of magic, strangerville, journey to Batuu
Luxury party, spook stuff, tiny living, toddler stuff
November 2020 - last edited November 2020
I also have this problem.
Essentially, the Batuu locals are not wearing any alien masks at all. Mirialan and Zabrak face paint exists on some bald males and females with hair. Hondo Ohnaka is properly masked, though.
I have never used many mods to start with, but I tried all the self-help options before searching here.
To be utterly certain about my report, here is what I have done, in order:
1. I deleted (its backed up elsewhere of course) the entire Sims 4 folder from here: C:\Users\Username\Documents\Electronic Arts
2. I ran a Repair Game in Origin on the Sims 4 installation
3. I loaded up a brand new game that created an all-new Sims 4 folder, so, absolutely no mods, CC, or even a Tray of sims/lots.
4. I imported Babs L'Amour from my freshly created Tray of Maxis-included sims, and replaced the first created family with Babs for starting the game.
5. I placed Babs in an empty starter house in Oasis Springs.
6. I clicked Babs' phone and sent her immediately on a vacation to Batuu.
7. I wandered the zone for a while until a good number of sims had spawned in.
The local Batuu sims were in the same unfortunate state as before: "Batuu locals are not wearing any alien masks at all. Mirialan and Zabrak face paint exists on some bald males and females with hair." Reputation NPCs (Scoundrels, First Order and Resistance member NPCs) have appropriate costumes and helmets on, but no alien masks/headpieces among them, except for Hondo Ohnaka, who appears correctly.
I was JUST about to reinstall the whole game when I found this thread.
My system:
----------------
CPU: Intel i7-6700K Skylake at 4.18 GHz
GPU: nVidia GeForce GTX 970 with 4GB GDDR5 Samsung memory
RAM: 32 GB of dual-channel DDR4 3000 (four 8GB DIMMs)
MoBo: ASUS Maximus VIII Hero with Intel Skylake chipset and Z170 Southbridge, BIOS Version 1902
OS Drive: 1 TB SSD
Additional Storage Drive: 1 TB SSD
OS: Windows 10 Home 64-bit, build 19041
Update 11/15/2020: I decided to try a full reinstall. I have every expansion, game pack, and stuff pack. Except the hamster Pets addition. I don't have that. Anyway, I uninstalled the Sims 4. I reinstalled the game and all 24 Packs. I deleted my entire Sims 4 folder from my Windows Documents folder before I started, so the new game created a fresh folder too.
Again I started with Babs L'Amour and took her straight to Batuu.
There are still no alien masks.
I'll attach some screenshots, but my save file exceeds this message board's allowance, even zipped. If you want it, just direct-message me and I'll email it.
November 2020
Product: The Sims 4
Platform:PC
Which language are you playing the game in? Polski
How often does the bug occur? Every time (100%)
What is your current game version number? 1.68.154.1020
What expansions, game packs, and stuff packs do you have installed? All of them.
Steps: How can we find the bug ourselves? Simply go to Batuu, I started a few new save files and in each it occurs.
What happens when the bug occurs? Sims aren't wearing alien face masks, except of Hondo Ohnaka. Most of them appear bald, some have green skin and alien skin details on them.
What do you expect to see? Sims wearing alien face masks.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
The issue appears despite removing cc and mods.
November 2020
I'm having the same issue. I've tried repairing, starting over, etc. Nothing fixes this issue. It happened after the game started crashing from the Nov.10 update. I figured out about the crashing issue and how to fix that, but the Batuu issue is still occuring.
November 2020
Also having this problem, was not as of 3 days ago however. Might be new ‘crash’ fix update?
November 2020
first time playing this pack, no alien masks here.
November 2020
My game was still crashing when the Batuu went bald on me. I'm pretty sure they hadn't released the fix to the crashes yet for mine. Just curious...has anyone else downloaded the Make a Batuu group CC? (It was to allow people to gift lightsabers to regular townies and wear the masks) I had before my game crashed and thought that was the cause until I learned about everyone crashing. It still does not load the Batuu aliens hats/masks for me after removing the CC and the Fix however. Was just a thoughts on a possible cause if everyone else did. Hope a fix comes soon. I miss Batuu!
November 2020
November 2020 - last edited November 2020
This is happening to me too. I updated with the newest patches too. It is still occurring, none of the alien races "masks" are working when I go to Batuu. I can see storm troopers, and Kylo Ren looks like himself, with his mask. So I think it is just the "masks" that aren't working. Everything that JordanSinclairrr said is true for me too. Although I have used Mods in the past, but have removed them all before several updates and even before this pack. I see I'm not the only one with this issue so thought I'd share my point of view. I did press the Me too button. I'll keep checking in.
November 2020
Can confirm that this is also happening to me. I have no Custom Content or mods. I did a full repair last night, started a new game but the aliens still seem to be lacking their masks etc. I have the most recent patch as well.
I think it's safe to say that this an issue with the game and something that EA needs to fix, rather than it being due to something on our end.