Help us improve Answers HQ! Take Survey No, Thanks

Re: Jungle Adventure railing glitches through wall

by BryonyRae

Original Post

[OPEN] [JA] Stair railing glitches through wall on foundation

[ Edited ]
★ Apprentice

Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What expansions, game packs, and stuff packs do you have installed? All except MFPS
Steps: How can we find the bug ourselves? Place a wall with any foundation height, place any staircase next to that wall, place the railing that came with JA on that staircase.
What happens when the bug occurs? The top of the railing glitches through the wall.
What do you expect to see? No visual glitch with the railing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I would really like this fixed because the affected wall area looks hideous with this glitch.

Message 1 of 3 (206 Views)

Re: Jungle Adventure railing glitches through wall

[ Edited ]

@MavandClide I see the same glitch in my game.  Will add to our list.  Thanks for reporting!  Also want to note that the glitch varies at different foundation heights.  It does not appear at one notch up, the middle setting, or the top height (in my game).

I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 2 of 3 (184 Views)

Re: Jungle Adventure railing glitches through wall

★ Apprentice
This is even observable on one of the EA built Lots in Selvadorada. I think it's the Cantina on an area leading to an open roof space.
Message 3 of 3 (151 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help