[OPEN] Game 'freezes' occasionally when opening in-game menus

by A_Smol_Shark
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Original Post

Re: blue screen on pickable menu (can't invite/call anyone or game crashes)

★★★★★ Apprentice

I also have this problem. It used to happen occasionally but only on the fridge when opening the ‘cook’ menu, now it’s happened on the phone menu when trying to invite over a group of people and the only option is to force quit 

Message 11 of 53 (3,994 Views)

Re: Selecting Cook at fridge causes game to freeze/crash.

★★ Novice

My game freezes whenever I need to select an item/outfit/sim/interaction, and this is what happens:  This is what the screen looks like when it freezes on my macbook air. every single time.  

Message 12 of 53 (3,963 Views)

Re: The Sims 4 Cook... Glitch

★★ Novice
@Keli2Kiwi YES!!! This is what happens to me all the time!!!
Message 13 of 53 (3,963 Views)

Re: Selecting Cook at fridge causes game to freeze/crash.

Hero
@writer586 I moved your post over to the bug report for this. Do make sure it's not mod-caused for you as mods can also cause this.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 14 of 53 (3,944 Views)

Re: [OPEN] Game 'freezes' occasionally when opening in-game menus

Community Manager (retired)

Can anyone encountering this issue possibly share a save file where you've seen it occur? Your Config.log (located in \Documents\Electronic Arts\The Sims 4) would also be helpful, you can DM me the link to your files, thanks so much for the help!

 

Instructions for sharing your files: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Tea...


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Message 15 of 53 (3,865 Views)

Re: Selecting Cook at fridge causes game to freeze/crash.

★ Novice

The LITERAL same thing is happening to me, did u manage to solve this problem?

maybe it’s cause i have to much mods but I honestly have no idea what to do, my game is unplayable 🥲🫡

Message 16 of 53 (3,826 Views)

Re: Selecting Cook at fridge causes game to freeze/crash.

Hero
@JJsims406 Did you send your save to Nick as asked above ?

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 17 of 53 (3,811 Views)

Re: [NEEDS SAVES] Game 'freezes' occasionally when opening in-game menus

★★★★★ Guide

I used to have freezes or very slow loading times when clicking on a fridge, cleaning out the inventories helped a little bit. I upgraded my CPU recently and it's not as noticable now but I think the fridge with all the recipies and ingredients are very demanding to load these days.

Message 18 of 53 (3,795 Views)

Re: The Sims 4 Cook... Glitch

[ Edited ]
Champion

I'm having the very same issue with the click fridge to cook together with another sim and the game froze with the grey-ish screen today and it won't let me click on anything. P.S. I have no MODS installed and this is a clean save, I just started it.grey screen.jpg
Not sure if this helps but it seems the grey-ish screen is when the menu needs to pop up to choose what to cook and it's not popping up and the game just sits there frozen. 

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BreeMiles, I don't work for EA. I'm a volunteer through ccp
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Message 19 of 53 (3,692 Views)

Re: The Sims 4 Cook... Glitch

Hero
@BreeMiles I moved your post over to the thread for no mods/cc

Please send your save to Nick as asked above.

Good Luck
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 20 of 53 (3,672 Views)