[OPEN] Game crashing when placing certain items (Intel Iris XE, DX9) [ Edited ]

[fancyfeet711]

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.109.185.1030 DX9
What expansions, game packs, and stuff packs do you have installed? Tiny Living, Snowy Escape, Seasons, Romantic garden Stuff, Paranormal Stuff, Outdoor Retreat, My First Pet Stuff, Modern Luxe, Luxury Party, Laundry Day, Jungle Adventure, Island Living, Home Chef Hustle, Holiday Celebration, High School Years, Greenhouse Haven, Fashion Street Kit, Everyday Clutter, Eco Lifestyle, For Rent, Dream Home Decorator, Discover University, Desert Luxe, Cottage Living, City Living, Cats and Dogs, Book Nook, Blooming Rooms, Backyard Stuff,
Steps: How can we find the bug ourselves? Open build/buy, select an upper cabinet inner corner.
What happens when the bug occurs? Game freezes and crashes immediately after selecting the inner cabinet (can't even place it)
What do you expect to see? I expect it to select and place the cabinet without crashing.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Sept. 18th patch

‌

I started a totally new save file today and was building a brand new house. Any time I selected an upper cabinet inner corner, the game would immediately freeze and crash. I tested this with a handful of variations of cabinet (always inner corner) and it happened every time... not fun.

**Edit to add: it's not only the inner corner cabinets, it's any upper cabinets. 

Edit By Crinrict: Adjusted title

[TheSimsDirect · Accepted solution]

Hello.

For anyone experiencing this issue, can you install the latest Intel driver and see if the issue still occurs?

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html 

[SimRellEsq]

My game was just recently updated within the last week (September 2024). Everything has been working fine, until yesterday. I tried to add cabinets to my kitchen build and now, every single time, my game crashes. I saw users on other threads advise to move the EA folder to the desktop and try running a new game. I did that and build mode worked fine. No crashing. I couldn't find information on what to do after trying that and the game working fine, so I moved the folder back into my "Documents" folder, where it was originally. It's pretty frustrating because I'm on my 6th generation and don't want to start all over, but I'd like to finish my kitchen and cannot. The game works fine if I don't build, but that takes away the fun of the game and doesn't allow me to make customizations based on family changes. 

I also don't have any cheat codes or mods. The only add-ons I have on the game are: Seasons, the Holiday Celebration pack, and Cool Kitchen Stuff. 

Solutions? Help!

[puzzlezaddict]

@SimRellEsq  Does the game crash if you don't add those specific cabinets, or cabinets in general?  You can revert to an older save if building is impossible in the current version.

https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/

[SimRellEsq]

It's all kitchen cabinets. My game continued to crash but I was able to build a greenhouse for my plants - no problem. So I thought the issue was fixed. Then I decided to go to manage worlds and turn one of my old properties into a vacation rental. I demolished the lot and was able to build all of the rooms like normal. I was able to put counters in my kitchen, but as soon as I tried to put cabinets on the wall, the game froze, glitched, then crashed. I'm pretty sure I just lost all of the work I did, but at least it didn't impact a family.

So, something is up with the cabinets. I don't know how to isolate or rectify that. Have you ever encountered this?

[puzzlezaddict]

@SimRellEsq  I haven't encountered this, but I also haven't looked into build-related crashes after this patch.  I'll ask around.

But to be clear, can you place kitchen cabinets in a clean Sims 4 folder?  You said initially that build mode worked fine in a new folder, but I want to make sure you tested the cabinets specifically.  If that does work, try copying one of your existing saves to the new folder and placing cabinets again.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

[crinrict]

@fancyfeet711 I tested this and don't have any issues in my game.

I see you are using DX9. Do you have an intel chip or did you switch back ?

[fancyfeet711]

@crinrict I thought I'd switched to the 11 before but maybe not. I do have an Intel chip on my computer. Is there nothing I can do then? Just not use kitchen cabinets?! 

[crinrict]

@fancyfeet711 I have no idea what's causing it but I can't replicate.There was another user in PC tech though

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

[fancyfeet711]

@crinrict I just did some clicking around and was able to switch my game back to DX11 (my computer is compatible). It must have switched back to DX 9 because I could have sworn I was on that already. Anyway, I did that and opened up my game and it doesn't seem to be crashing with the cabinet selection for now *knock on wood*. What a weird bug though...

[Ponjuuko2]

@fancyfeet711 I am having the same problem.