gallery freezes game

[MadameNordica]

@SimQARobo Hi! Thanks for caring! LOL it will stay frozen indefinitely. I usually get up use the bathroom, get a drink whatever. 5 minutes later I come back it's still frozen. I've watched entire videos on youtube, still frozen (and I mean half hour documentaries).

I have already done the new game file thing b/c my pc needed repair, so that didn't work either, but thanks for the suggestion!

[MadameNordica]

@kreatora I would accept this, but as I have bad arthritis in my hands, faving is what I really need to do. I avoid any excess typing or mousing as much as possible so for me this is an accessibility issue. With my handicap, I cannot be typing comments on everything I want to.

[MadameNordica]

So if we've identified the issue, does that mean it should be able to be fixed so this no longer happens? i mean, if you've faved something, you've faved it, right?  @kreatora thanks so much for your thoughtfulness and @crinrict and the entire team for working on this! This old lady appreciates it! 

[EA_Darko]

Hey @MadameNordica, going forward please try to refrain from posing multiple times in a row in this fashion.

It's best to try and keep your response to one or two posts depending on who and what you are responding to.

Darko

[MadameNordica]

@EA_Darko I'm sorry, my brain won't function that way but I will do my best

[EA_Darko]

No worries @MadameNordica, it just makes it easier to keep track of what is going on.

Darko 

[MadameNordica]

Any update on this? it's worst when you're in CAS and you can't save. If we can't fix the hearts not showing can we at LEAST make it so we can save in cas??? I'm losing yet another family I was halfway done with because i can't seem to stop myself from faving ppl's stuff - I don't remember that I already faved it - where's my green heart??? Please Please please???? It's heartbreaking when you have them just perfect and lose them because the gallery freezes the game! 

[mysticfairy1]

I am having the same issue. I am afraid to FAV anyone while working in Cas as it kicks me out. I am frozen and have to ctrl alt del to exit Sims. I lose all my work. I don't have anything installed that would cause this. I've played with no CC or MODS and the same thing happens. This bug is a menace that needs to be fixed.

[kalra1978]

@MadameNordica same problem, I will like something but it doesn't show I have and then a few days go by and I see it again and try to like it, but it just freezes my game up because I had already liked it, but the heart doesn't stay. In fact I broke my mouse's color from slamming it because it happens anytime I go into the gallery to like things. I am on PC, it has made me step away from the game for weeks at a time now, and no one seems to care how troubling and annoying this actually is.

[kalra1978]

@mysticfairy1 Very annoying and I don't play with mods or cc either. Looks like it has been going on for 4 months now. Hope they fix it soon. I am not going to buy anything else from this company till they get this in order.