gallery freezes game

[MadameNordica]

@crinrict Ok, so today gallery started acting weird again - i.e. when I got to someone's catalog and NOT opening each upload to fave try to fave them instead on the catalog page, the hearts do not fill. I hesitate to fave anyone's builds when it's like this b/c I end up unfaving things I have already faved b/c the game won't show my faves. What is going on with the gallery? It's hard to be a good friend when you can't return faves.....

[MadameNordica]

Aaaaaand......we're back to freezing up. It happens most when I click on an upload to see it bigger and try to fave it.

[ReneHollyDesign1]

I get kicked out of the game, because of freezing while using the gallery a bunch. Think the most times in a day was 7 then I quit. I want to support other players. It would be nice if you fixed the gallery properly so I can. We have a bunch of nice people here and it's important to give them support and fav's so they know they are appreciated.

[LukeSDarko]

Did we find a solution to this yet? Can't use the online gallery because of freezing, can't use the website gallery because it doesn't have half the Sims that are on the online plus all the pictures seem to be broken.

[MadameNordica]

@MadameNordica UPDATE: 7/20/21 patch has made this issue even worse. I cannot use the fave feature at all and I cannot see what I have and haven't faved in other's catalogs. If I try to use the fave feature it freezes my game making it unplayable 90% of the time (up from about 55%)

[matthew1112]

@crinrict not sure if you want me to make a new post or not for this but i also noticed some things you upload to gallery no longer have delete buttons to remove the upload like they should.

[crinrict]

@matthew1112 there's a thread for the spark uploads somewhere. If it's something else, yes, create a new thread.

[MadameNordica]

To remove an upload from the gallery, you simply unshare it. The delete button is to delete an item from your library.

I even took my entire tray folder out and made an empty one to see if it would help, and it doesn't.

If EA isn't going to fix the gallery, could they at LEAST make it so we're able to save game in cas before force shutting the game?????? I have lost countless HOURS of work due to this issue, and I can't seem to force myself NOT fave friend's work....

@crinrict So update: there are particular simmers the gallery simply will NOT allow me to fave: TMone64 is one, WrathofCath is another. All wonderful builders who deserve to have my faves, but I can't - the gallery simply won't allow me - I click and nothing happens. There are more I can't fave, but I can't think of them right now. I don't know if it's something to do with their acct or mine

and it doesn't matter whether it's via the actual post or sorting the gallery to ppl I folllow.

[SimQARobo]

Hello @MadameNordica 

• How long does the game stay frozen before you decide to exit the game?
• Is your computer connected to the internet through Wi-Fi or an ethernet cable?
• Can you try this:
  • Move your entire \Documents\Electronic Arts\The Sims 4\ folder to another location on your computer, then start the game again.  Do you still see the issue in the Gallery?

[MadameNordica]

@SimQARobo I am hardwired as I used to work from home to highspeed internet with an ethernet cable. I've tried this fix before and it didn't work. I've tried taking my tray folder completely out b/c I thought it was b/c I had too much in there, also didn't work. NOW the gallery freezes (and let's be clear, I'll wait 2-3 minutes and at that point, it's frozen) when I try to share or showcase creations - doesn't seem to matter if they are households or builds. It will freeze so I have to save and exit, then when I get the game reloaded and share it, it shares twice. What is going on? Sorry I answered your questions without bullets, but I think I answered all of them