gallery freezes game

[kalra1978]

@EA_Darko It's been 4 months now - you don't have any update on when you all might be able to fix this problem?

[SimQARobo]

@kalra1978 

This issue has been difficult for the team to track down, unfortunately.

Could you share a video of what the issue looks like for you?  You can send video to me through direct message if you prefer.

Instructions on how to share are here:
https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

[Doni0x]

My CAS freezes as well. I will be finishing up a sim and when I try to save them it looks like the picture attached/ or a blank 'my library' screen! I end up always having to restart the game but it happens 7/10 times I use CAS. I haven't played sims in about a year so my game was updated w the game packs, kits & so on that I didn't have since playing (i now have everything) so i don't know what could be the problem. It happens IMO with mods 7-8/10 times and without mods 5/10 (going to try with and without mods again to test it out). I've repaired my game, uninstalled and reinstalled, deleted caches, save and tray files but the problem still happens.

[SimQARobo]

@Doni0x 

When you say "without mods", are you testing this with a completely empty Mods folder?

[Doni0x]

yes. completely empty mods folder w no cc or anything. I've even uninstalled the whole game and reinstalled and it still happened.

[Cisconetdude]

This is crasy,  I have had to reload sims 4 over five times in the last 5 minutes becasue clicking a like on the gallary freezes the game before I have even loaded into the game.  The system sticks on reloading the gallery.  And yes I am connected to the gallery.  Your new Gallery system is just trash.  it was bad before but it is worst now.  I can see why gallery content has suffered so badly

[TianaSims1]

This worked for me!

My game was freezing irrecoverably when I tried to open the in-game gallery. I use a mac. I had reinstalled and deleted the entire Electronic Arts folder with no luck. Changing my avatar fixed the issue, thank you!