[TO TEST] Disappearing Ceiling

[BryonyRae]

Okay, folks, sorry I wasn't able to get back to this one for a while.  You've given me more information to go on, so I'll get to testing and see if I can duplicate it now.  Thanks!

[dankity420]

Using the "Construction-Quality Concrete." seems to be making my floor disappear when I zoom as well.

[SimGuruIcarus]

Hi there!

Can someone experiencing this issue upload the lot to the gallery or send us the save file?

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065...

We were unable to repro this at our end.

Thank you very much! :D

[mrps2490]

Hi!

I had the same problems with my ceiling disappearing when i was zooming in... 

I tried some options, and i think the glitch happens when you put a glass roof on top of a ceiling... it doesn’t happen when you put a normal type of roof...

I don’t know if that can help, but i tried at least.

Good luck finding a solution to this glitch.

[Waterwoman1987]

Hi @SimGuruIcarus , 

of course - here is my lot via LINK. If you need any more information just let me know. 

Thanks!

[Ranga_9837]

This is also happening to me on every lot in every world. I cant build anything even happening with my stairs. I have seen other people complaining about it on a sim fan page on fb. Ive tried everything. 

Please help ! 

[kittikitti]

I am having this exact same problem now only part of my ceiling is visible and part of it isn't. the only option i also get is remove ceiling. i've messed with it but nothing changes = it won't let me extend the ceiling to cover the other rooms but it will let me copy the room .. i can put a roof on, and stretch it to fit, but i can't add trim to it - it also isn't showing where i added foundation trim. i have made a few houses and i have re-worked a bunch of them but i've never had this kind of problem before. HELP! I want to finish my house lol. thanks.

[kittikitti]

more or less fixed; now to just figure out how to keep roof eaves from overlapping.

[BryonyRae]

I still have not been able to duplicate this issue in my game, but as there have been several reports of it and since a SimGuru has asked for files for the issue, I'm going to go ahead and add it to our list.  If any of you are ever able to provide steps that should reproduce the issue for any player, please tag me with them.  Thanks!

[Waterwoman1987]

I will as soon as possible but for now I can't find a proper way showing how it appears.
Let`s hope the Gurus gonna find the reason for it because i'm still getting new reports from players.