February 2018 - last edited July 2019 by crinrict
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? Cats And Dogs Get to Work City Living Get together Parenthood Vampires Dine Out Spa Day Outdoor Retreat Laundry Day Stuff Backyard Stuff Kids Room Stuff Cool Kitchen Stuff Perfect Patio Stuff Luxury Party Stuff
Steps: How can we find the bug ourselves? Move animal to surgery station and try perform a surgery.
What happens when the bug occurs? I'm unable to perform surgery on any pet that comes into my sims veterinary clinic. I am able to move the cat or dog to the surgery station but then I get no option to perform any surgeries and the screen that my sim looks at stays black. The only option I get is to cone of shame the poor animal
What do you expect to see? The ability to perform surgeries on the animals in the surgery station.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
So far I've tried the following:
Any help would be awesome thanks
Solved! Go to Solution.
July 2019
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
February 2018
We are having trouble trying to reproduce your issue.
Would you be willing to send your save files? If so, instructions are here:
That would help us a lot!.
Thank you very much!
March 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
March 2018
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
June 2018
I am having the same issue, how did you fix this problem?
June 2018
@letskipxo wrote:
I am having the same issue, how did you fix this problem?
Would you be willing to share your save with QA as asked above by @SimGuruIcarus
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2018
Im having the same problem but on pc. Ive used mods but have disabled them to see if it would fix the issue. Id be willing to share my save file but i dont know which one is the right one? is it the highest number? like say 16 as opposed to 5?
September 2018
you can find instructions on how to find the correct file here: https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-does-this-forum-work/m-p/4568799#M69068 towards the bottom of the post.
Good Luck
Crin
I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.
Important Threads
September 2018
I am having the same problem here is my save file. I am playing on PC not a Mac.
https://www.dropbox.com/s/8ijvb62x22ust71/RavenSantrus.zip?dl=0