March - last edited March
is EA ever going to fix this or they going to just keep releasing half finished content that keeps being broken. i dont get why this game is so popular yet the support is so crap. they dont even care to fix basic bugs that have been around for 2 years.
Notice that only one EA rep responded? At the very beginning. Then nothing. They just don’t care. It’s stuck for me too. They tell you “put it in a fresh house and try that.” But what they are really saying is “Don’t make more work for us! Deal with it!” So many bugs long after release. This is pure laziness on EA’s part. Absolute laziness. They are making money off the new packs and that’s all they want. They don’t want to fix anything.
I was having the same problem and i’ve noticed that if you have the vacuum up against the wall, it won’t work. but if you put half of a block or one block away from the wall, it will work.
May - last edited May
Same problem here, looks just like your screenshot. Rolls out a few squares away from the base and just...stops.
I've placed multiple robot vacuums in multiple homes across a couple of saves and not seen this issue until now. I put one on each floor of the premade Duplantier haunted house and they both get stuck and don't return to the dock. Clicking return to dock doesn't work, I have to enter build mode and manually return them.
In this house, I suspect the platform in the small upstairs bedroom having something to do with the problem because the vacuums are getting stuck in the same places every time on both floors. Upstairs it makes it's way up onto the platform and gets stuck. The downstairs vacuum gets stuck in the small bathroom, which is directly below the platform area of the room above. So far, moving the dock position downstairs several times hasn't made any difference. Upstairs there isn't much space to move the dock around but I'm not sure it would make any difference since the vacuum probably shouldn't be able to make its way up onto a platform. I'm just going to switch to a handheld vacuum for the upstairs area.
I play on PC; English; 22.214.171.1240 and never used mods/cc. As mentioned, so far, this is the only house where my robot vacuums are getting stuck and not returning to the dock.
With a fully patched game (126.96.36.1990) I thought I'd try again with the robot vacuum last night; it had been several months since I last tried them after I had all the annoying bugs mentioned throughout this thread.
Before I tried directing my sim to even use the robot vacuum, I had him fully upgrade both the vacuum and the dock. Then I had him set it for auto cleaning every 6 hours and then start the cleaning cycle. Lo and behold it worked PERFECTLY!
*PAY ATTENTION TO PLACEMENT*:
I made sure that the BACK of the 'dock' was Not Against any wall; it was a half square OUT from the wall and that alone seemed to make all the difference.
Hope this Helps!
a month ago