Product: The Sims 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 22.214.171.1240
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, City Living, Eco Lifestyle, Get Famous, Get to Work, Get Together, Island Living, Seasons, Snowy Escape, Dine Out, Jungle Adventure, Outdoor Retreat, Parenthood, Realm of Magic, Spa Day, Star Wars, StrangerVille, Vampires, Laundry Day Stuff, Luxury Party Stuff, Moschino Stuff Pack, Movie Hangout Stuff, Nifty Knitting Stuff Pack, Paranormal Stuff Pack, Romantic Garden Stuff, Spooky Stuff, Tiny Living, Vintage Glamour Stuff,
Steps: How can we find the bug ourselves? Use cell phone to adopt a cat or dog. But the sim doesn’t end up adopting & just stops.
What happens when the bug occurs? I use the cell phone to adopt a dog or cat, the sim gets on the phone but no adoption menu pops up and the sim just puts the phone away & the action is ended. I am playing on an “off-the-grid” lot in Sulani with generators & solar panels powering electricity for my lot.
What do you expect to see? Be able to adopt a pet.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
a month ago
I'm seeing exactly the same issue. This is only a problem when the "off the grid" lot challenge is active - I can work around it by turning the challenge off, adopting the pet, and then turning the challenge back on (all without changing/resetting the game). I have over 200 surplus energy stored and all other electricals work so it is not down to not having sufficient electricity to run the phone. I can make the selection in the phone menu but it then disappears from my sim's queue without them doing anything.
I don't know if a particular patch caused this for me as I have not played an off the grid scenario before where I have also tried to adopt a pet. This is a new save file though.
I have all EPs, all GPs except Star Wars and most of the SPs. I also use MCCC mod but no others.