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[OPEN] [CD] Off Grid Living: Can't adopt pet from phone

by kim7878
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Original Post

[OPEN] [CD] Off Grid Living: Can't adopt pet from phone

[ Edited ]
★★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.63.134.1020
What expansions, game packs, and stuff packs do you have installed? All expansions, game packs and stuff packs
Steps: How can we find the bug ourselves? Try to adopt a pet through the phone.
What happens when the bug occurs? When I try to adopt a pet using the phone the phone icon comes up in the "to do" area then disappears.
What do you expect to see? I expect to be able to adopt a pet.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The June 3rd patch

Help please.

 

 

Edit By Crinrict: Added Tag to Title, Adjusted Title

Message 1 of 12 (2,839 Views)

Re: Can't adopt pet from phone - Eco Lifestyle

Hero

HI @kim7878 

 

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

 

You won't loose anything. Just make sure to not delete any files  and make a backup.

 

After renaming, repair your game by right clicking on the game in Origin.

 

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

 

  • Options.ini (or just re-set all your settings manually)
  • Tray Folder
  • Screenshots/Videos/Custom music
  • Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)
  • Custom content like clothing, hair, skins, make up ....
  • Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 2 of 12 (2,781 Views)

Re: Can't adopt pet from phone - Eco Lifestyle

Hero
@kim7878 Are you still having issues with this ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 3 of 12 (2,713 Views)

Re: Can't adopt pet from phone - Eco Lifestyle

★★★★★ Novice

I am having the exact same issue since I got eco lifestyle. I’ve never had any mods or cc. I have all packs. I’m on a pc. I have the most recent update that was released June 10th. I hope this gets fixed soon. Along with the other bugs I’ve reported due to eco lifestyle. 

Message 4 of 12 (2,685 Views)

Re: Can't adopt pet from phone - Eco Lifestyle

Hero
@Lyndie5708 What happens exactly in your game when you try ? Is it just that save or does it also happen if you try a fresh one for testing purposes ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 5 of 12 (2,662 Views)

Re: Can't adopt pet from phone - Eco Lifestyle

★★★★★ Novice

it's the off the grid trait as soon as i took it off i can adopt again

Message 6 of 12 (2,575 Views)

Re: Can't adopt pet from phone - Eco Lifestyle

Hero
@runotytto Thanks for that detail.

I can duplicate it as well off grid.

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 7 of 12 (2,530 Views)

Adopt a pet selection not showing up

★ Novice

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1020
What expansions, game packs, and stuff packs do you have installed? Seasons and Cats and Dogs
Steps: How can we find the bug ourselves? By going to to adopt a dog/cat and clicking on it.
What happens when the bug occurs? The pet selection doesn't pop up and my sim just puts the phone away.
What do you expect to see? The pet selection screen to pop up.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. I downloaded Seasons

After I downloaded Seasons this bug happened.

Message 8 of 12 (2,306 Views)

Re: Adopt a pet selection not showing up

Hero
@TheSoundsofHome Are you playing a off-grid lot ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 9 of 12 (2,266 Views)

Re: Adopt a pet selection not showing up

Hero
@TheSoundsofHome Are you playing with an off-grid lot ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.



Important Threads


Message 10 of 12 (2,234 Views)