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[OPEN] [CD] Can't bill pet owner

by 521449741W158
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Original Post

Re: Can't Bill Patient

★★★ Newbie

I am experiencing this issue still. Just downloaded Sims 4 on my new computer and just tried the vet career on a Sim of mine. It all went fine in the beginning but now she won't bill the owners after treating their pets, just like the issues the rest is experiencing. I now have to use another person in the family to take the payments from the customers. Are you guys trying to fix this issue? It makes the vet career impossible to play and master if it continues...

Message 51 of 63 (640 Views)

[NEEDS INPUT] [CD] Can't bill pet owner

★★★ Newbie

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Norsk
How often does the bug occur? Every time (100%)
What is your current game version number? 1.51.77.1020
What expansions, game packs, and stuff packs do you have installed? Four seasons, Cats and dogs, Get to work, Strangerville, Parenthood, Dine out, Outdoor retreat, Pet stuff, Luxury party stuff
Steps: How can we find the bug ourselves? By having the vet career for a while
What happens when the bug occurs? The sim won't take payments from owners of pets they treat at their clinic. It comes as an option if you press the pet, but it dissapears as an action and the sim doesn't do it. It is not an option to press the owner. It is supposed to go automatically (and it did in the beginning) but now it won't. It works if another sim gets the payments from the owner, but that makes playing kind of hard.
What do you expect to see? I expect my sim to be able to take payments from the owner of the pets they treat, or else the career will be not playable.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? No

This seems to be a widespread bug. Will it be fixed soon?

Message 52 of 63 (637 Views)

Re: Can't Bill Patient

★★★★ Novice

Here is the save, my playable family have a clinic with whis bug:

 

https://drive.google.com/open?id=1smJ75Aj_W0K7a0OTuD8Ol6t6mIl4x8gE

Message 53 of 63 (598 Views)

Re: Can't Bill Patient

EA Sims Team

Sul Sul!!! Standard smile

We are still running into issues reproducing this issue, but new save files could potentially help with that! Thinking
If you are happy to share your save file with us so we can further investigate this issue, here is how you can do that!

Thanks and Happy Simming, everyone! Party hat

Message 54 of 63 (551 Views)

Re: Can't Bill Patient

Hero
Is anyone still seeing this in their game ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 55 of 63 (471 Views)

Re: Can't Bill Patient

★★★ Newbie
@crinrict I am still seeing this
Message 56 of 63 (424 Views)

Re: Can't Bill Patient

Hero
@AmandaNormaan Would you be willing to share you save with QA as asked above ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 57 of 63 (406 Views)

Re: Can't Bill Patient

[ Edited ]
★★★ Newbie

Hi, sorry to revive such an old thread. Is anyone else still experiencing this problem? I'm happy to try and  share my save if they're still needed.

 

I've just tried owning a vet clinic for the first time, and am finding that my sim can't charge customers - the clinic is losing money every day. I've tried repairing/taking his dog with him/leaving the dog at home/travelling/reloading the game. It's on the original Brindleton Bay vet lot, which I bulldozed so my sim could buy and build up as part of his rags-to-riches. I'm not sure if it would allow other staff to bill the owners - my sim can't afford to hire, and he lives alone.

 

Product: The Sims 4
Platform: PC
Which language are you playing the game in? English
How often does the bug occur? Every time (I think it worked once at the start, but hasn't since)
What is your current game version number? 1.63.134.1020
What expansions, game packs, and stuff packs do you have installed? Seasons, Cats and Dogs, Parenthood, Laundry Day, Outdoor Retreat.
Steps: How can we find the bug ourselves? By playing the vet career for a little while.

What happens when the bug occurs? Once the sim finishes treating a pet, the sale icon appears above the owners' head. After clicking 'Bill Owner', nothing happens. Owners and pets often linger in the clinic to socialise even after they've been treated/without the payment symbol above their head - not sure if this is related. When closing the clinic at the end of the day, the profit is into negatives because no bills were paid.
What do you expect to see? I expect NPCs to pay their bills, and for my clinic to make rather than lose money.
Have you installed any customization with the game, e.g. Custom Content or Mods? MCCC - fully updated, have tried disabling mods but this doesn't make a difference.
Did this issue appear after a specific patch or change you made to your system? No - I hadn't tried the gameplay feature before the most recent patch.

Message 58 of 63 (284 Views)

Re: Can't Bill Patient

Hero
@CossinTansin It's still an active thread so that's totally fine.

QA is looking for saves for this one. Would you mind providing yours ?

Happy Gaming
Crin

Trennlinie

I don't work or have any association with EA. I give advice to the best of my knowledge and cannot be held responsible for any damage done to your computer/game.
Please only contact me via PM when asked to do so.


Important Threads

Message 59 of 63 (249 Views)

Re: Can't Bill Patient

★★★ Newbie

Thanks - I've PM'd it, hope that's alright.

Message 60 of 63 (226 Views)