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Ok, so I managed to 'fix' my vet clinic... or at least I hope so. I have gone through entire sim week of opening my clinic every day while not leaving the lot (my family lives in the flat above the clinic).
Both my cat and my dog are on premise, but I put my poor doggo under a house arrest... He is only allowed to go to the garden and to the patch of land behind the lot to relief himself, otherwise he is not taken out on the walks. I have also stopped training him, he knew everything that he had to know anyway.
Now that he is not creating 'mini events' by going for walks and training, my billing option no longer disappears.
I am not sure how it will translate to people who play without owning pets (maybe they trigger similar kind of thing with their sims?) or whether it was the hotfix that accidentally fixed something... But it works so until Sims team patches the main cause, I think I should be fine.
I will let you know if I manage to 'break' my clinic again, but right now my vet sim is pregnant so I may not be playing with the clinic itself till past the pesky toddler stage
Thanks for all the help and the dog hint! I was ready to give up on vets altogether.
I have this same problem, only the money does go into my sims account, but after my sim finishes treating a patient correctly it will not allow my sims to greet another patient, or bill owner, I have to dismiss the patient and receive a lower star rating. No mods or CC at all, game files are clean and fully updated and no corrupted files, also all of my pet bowls disappear after I leave the house or come back I have to buy them again. and the pet toy bins are always rotated after coming back to my lot after loading screens. I have every game pack except fitness and bowling.
November 2017 - last edited November 2017
We are trying to repro your issue, but we are having trouble with it. Would any of you be willing to send your save files? If so, instructions are here:
We could use your help! .
Thank you very much!
I haven't had the issue occur again since I posted about it, so I don't think sending my save will be useful! I guess it's an intermittent thing. Sorry I can't help out.
I just bought this expansion a few days ago and I too am having this problem.
Closing the clinic and sending all my sims home, saving the game and then closing the game and reopening is the only solution I have found. But it seems to occur at least once every play session. The main sim cannot bill but can examine and treat. I have to make her husband come into work with her so he can bill the owners. This is the only work around I've found but He has his own job and I don't want him at the vet clinic the whole day just to act as a glorified receptionist.
I don't run any mods at all, I only have the base game, going to work and cats and dogs. This only started happening after my sims dog had puppies, it was working fine before that. Not sure if it had anything to do with the bug, just something I noticed.