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[OPEN] 1st Floor Elements disappear on certain viewing angles in open story

by SproutLee
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Original Post

[OPEN] 1st Floor Elements disappear on certain viewing angles in open story

[ Edited ]
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Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.47.51.1020
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? have stairs with fencing around it
What happens when the bug occurs? Part of the stairs will disappear
What do you expect to see? Stairs to not disappear
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

11-23-18_1-30-14 PM.png

This seems to happen with any kind of stair too 

11-23-18_12-55-28 PM.png

Thought was worth mentioning. The stair leaves a hole in wall when placed by wall

Message 1 of 14 (441 Views)

Re: Part Of Stairs Disappearing On Terrain

@SproutLee I'm not having stairs disappear or cause holes in the wall in my game while building on terrain, so could you perhaps provide a more detailed set of steps as to how the problem occurred in your game?

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 2 of 14 (399 Views)

Re: Part Of Stairs Disappearing On Terrain

Champion
I’m seeing something like this but not related to terrain. I get this with walls down view, and it puts the walls on the side of stairs down too.
Message 3 of 14 (386 Views)

Re: Part Of Stairs Disappearing On Terrain

★ Guide

@BryonyRae I'm seeing this as I move the camera around 

I also tested this on another lot and it seems to be only happening on (Umbrage Manor)

Or it might be because there's no ceilings around it. 

This only happens when I'm on the floor above

(view in My Videos)

Message 4 of 14 (376 Views)

Re: Part Of Stairs Disappearing On Terrain

★ Guide
I tested it with flat terrain, and it still happens.
Message 5 of 14 (373 Views)

Re: Part Of Stairs Disappearing On Terrain

★ Guide

12-04-18_4-48-40 PM.png

This is another save, same house 

It seems to do this with these multilevel areas 

Message 6 of 14 (369 Views)

Re: Part Of Stairs Disappearing On Terrain

★ Guide

That lot must be bugged, because I'm not seeing this on any of the other lots. 

Message 7 of 14 (367 Views)

Re: Part Of Stairs Disappearing On Terrain

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12-04-18_5-06-39 PM.png

Seeing the door disappear as well 

Message 8 of 14 (364 Views)

Re: Part Of Stairs Disappearing On Terrain

@SproutLee Sorry I'm late in getting back to you on this.  I took a look at Umbridge Manor in my game, and I still don't see the issue, even after modifying the space to make it look more like it does in your images.  The images remind me of the known issue we have in this thread with regard to visibility of lower floors in apartments.  This is the first I've seen of it happening outside of apartments, but perhaps something in the steps you took in modifying the build caused the issue.  I wonder if you wouldn't mind the following: 1) start a new save, 2) go to Umbridge Manor in that save, 3) take a video (or write down) each step you take in modifying the build until the glitch happens, and note when it happens in the process.  That should help us narrow down the cause.  Thanks!

________________________________________________________________________________
I love to troubleshoot and help resolve issues, but I do not work for EA and am doing this on a volunteer basis. Please be patient, as sometimes life happens, and it may take me a bit to get back to you.
Message 9 of 14 (299 Views)

Re: Part Of Stairs Disappearing On Terrain

★ Guide

(view in My Videos)

@BryonyRae Here's a video of what happens on a repaired game and new save. Seems like the outside trim comes inside the building when placing fencing near a wall as well.  

Message 10 of 14 (283 Views)

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