Re: Not receiving gems from crates

by EA_HighCommand
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Original Post

Not receiving gems from crates

★★★ Newbie

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) S7 edge
OS Version 8.0
What is your Player ID? MSZSamie
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Missing gems from crates
Steps: How can we find the bug ourselves? Open crates and see if it's being credited to account
Connection Type Wifi
Please select your region North America
Country USA

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) S7 edge
OS Version 8.0
What is your Player ID? MSZSamie
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I'm not receiving any of the gem rewards that you're supposed to get from the crates. Didn't realize they weren't being credited to account until after I tried thi purchase epic crate
Steps: How can we find the bug ourselves? Open crate and see if rewards are being credited
Connection Type Wifi
Please select your region North America
Country USA

Message 1 of 2 (296 Views)

Re: Not receiving gems from crates

EA Live QV Team

Hi @MSZSamie7 and thank you for the report.

 

Could you provide us with some screenshots with your Gem balance before and after opening a crate and the exact time-stamps? That would help investigate this further, so thank you upfront.

Message 2 of 2 (281 Views)