Not receiving battle pass reward item!

by KutieKareBear
Reply

Original Post

Not receiving battle pass reward item!

[ Edited ]
★★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? Kutie_Kare_Bear
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Home menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Going through my newly earned rewards
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm)
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue?
What happens when the bug occurs? The reward I earned at level 61 in the battle pass isn't showing up in my lifelines banners.
What should be happening instead? It should be showing up
Steps: How can we find the bug ourselves? In the banners under lifeline

When I reached level 61 in the battle pass, I did not receive the item (Lifeline banner) that was suppose to be given. I have followed instructions already to try and fix this issue but nothing worked. This is the first time I have had an issue with the battle pass and it is frustrating!

Message 1 of 2 (207 Views)

Re: Not receiving battle pass reward item!

Community Manager

The team had to disable it to prevent PS4 users from crashing. 


More details about it can be found here.

Blueberry.png
Message 2 of 2 (159 Views)