Not receiving Apex Packs or tokens after new level cap [ Edited ]

[Kiranuu]

According to the new level cap, it says that level 2 after prestige (after hitting lvl 500 already) should give an apex pack, I reached lvl 2 and it showed me that I got an Apex pack, yet when I go to the lobby, I don't have the pack at all, I even tried going to the store and apex packs section and it's not there either, I thought maybe if I play another match It'll update but it didn't, this also happened with the battle pass legendary pack, however with the battle pass one, after I played a match it updated and showed me it's there and I opened it, but with the level 2 pack, it never showed up.

Update: Apparently the devs are aware of this and are investigating the issue now, as you can see by their trello tracker

[CM - Edited title for clarity]

[EA_David · Accepted solution]

Hi everyone, a fix has rolled out for this now, you should see your packs and missing tokens when you get in-game. Remember you can check your token balance by highlighting your currency tab.

https://mobile.twitter.com/Respawn/status/1562208106880196609

[Goofyplains]

Just leveled up after new level cap system was put in and never got my apex pack

[utqc2n]

Same here

[INS_StoneD]

Same problem. Didnt receive apex packs and legend tokens from leveling up after 500 level.

[Arctic1Deags]

I havent gotten any apex packs either and I'm worried that itll take my guarenteed gold pack from the battle pass

[KingOfFallDamage]

Same. 

[TamTamzs]

@Kiranuu Same here who do we complain to ?

[rus_alaav]

@Kiranuu me too, sad :<

[GOKRIS_GAMING_YT]

Same me and my buddy playing on Xbox and PlayStation are having same issue

[YoBuns23]

Yeah I just hit prestige level 2 and I had this exact issue, no packs