Not getting rewards

by sxfthx
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Original Post

Not getting rewards

[ Edited ]
★ Novice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy J5 PRO
OS Version 9
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? I completed the Home Research twice in the Winter Wonderland Treasure Hunt but didn't get any rewards from it, not even the maps that I need to start the other events in the event. Now I can't do any other actions related to that event, so I'm just losing time and chances to get more rewards and complete the Winter Wonderland Treasure Hunt.
What do you expect to see? I hope you can fix it for me. It's very upsetting.
Connection Type Wifi
Please select your region South America
Country Brazil

Edited by EA_Neil. Better not to post your ID in public. 

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Re: Not getting rewards

Hero
@sxfthx Sorry for not replying earlier. Next time there is a Treasure Hunt event, please notice that you need to follow Smallfry's quest in order to unlock different locations on the map.

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 AHQ Guardian - Volunteer Moderator
    

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