Not being awarded proper medal count upon win streak.

[XRPhodler]

Product: Command & Conquer: Rivals
Platform:Apple iPhone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Iphone X
OS Version 12.1.2
What is your Player ID? #VJrWMBZY
What type of issue do you have? Missing Rewards
How often does the bug occur? Often (50% - 99%)
Summarize your bug It's started for me today and both win streaks I went on today failed to award the proper amount of trophies. The first win streak was 5 games, I can only see history for the last three of them but they are as follows. Win 1 ? trophy Win 2 ? trophy Win 3 +16 Win 4 +19 Win 5 +22 The next streak was and currently still is at 3 Win 1 +15 Win 2 +16 Win 3 +18 Shouldn't all wins at 3 and over have doubled medals?
Steps: How can we find the bug ourselves? Check out my history maybe ?? :0
Connection Type Mobile
Please select your region Other
Country Canada

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Repost from here: https://answers.ea.com/t5/Game-Information/Not-being-awarded-proper-medals-on-win-streaks/m-p/732893...

If a mod could kindly delete that original post Id really appreciate it. 

Just trying to find out if others are having the same issue. It's started for me today and both win streaks I went on today failed to award the proper amount of trophies.

The first win streak was 5 games, I can only see history for the last three of them but they are as follows.

Win 1 ? trophy

Win 2 ? trophy

Win 3 +16

Win 4 +19

Win 5 +22

The next streak was and currently still is at 3

Win 1 +15

Win 2 +16

Win 3 +18

Shouldn't all wins at 3 and over have doubled medals?

[EA_HighCommand · Accepted solution]

Hi @XRPhodler,

You are in Master League with both, GDI and NOD if I see it correctly, right? This is the reason why you didn't get double medal for the win streaks anymore. From Master and up win streaks don't reward double medals anymore. I hope this helps.

[EA_HighCommand]

Hi @XRPhodler and thank you for the report.

Can you get me your Persona ID (found in Settings -> About), please, so I can have a look into your match history? Thanks!

PS: Deleted the other thread as you've requested.

[XRPhodler]

Hey. Thanks for taking the time to look into this.

My Persona ID is: 1004161534977

Thanks.

[EA_HighCommand · Accepted solution]

Hi @XRPhodler,

You are in Master League with both, GDI and NOD if I see it correctly, right? This is the reason why you didn't get double medal for the win streaks anymore. From Master and up win streaks don't reward double medals anymore. I hope this helps.