Re: Not being allowed to join TW for no reason

by DanaDDissent
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Original Post

Accepted Solution

Not being allowed to join TW for no reason

★ Apprentice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Moto G5 Plus
OS Version 7.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) 413-765-196
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Can't join Territory Wars
Steps: How can we find the bug ourselves? Not sure
Connection Type Wifi
Please select your region Asia
Country Cambodia

It's the Preview Phase, I can Enter, but it will not let me Join ("greyed" out). I am a level 85 player, my name even shows in the roster area, and I have participated before.  But for some reason, it is simply not even giving me the option to Join now.  I will be quite upset if I miss out on this.

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Message 1 of 27 (1,009 Views)

Accepted Solution

Re: Not being allowed to join TW for no reason

EA Live QV Team

Hi all and thank you for bringing this to our attention.

 

We apologize for the confusion and are actively looking into this.

 

For everyone not aware: If you tap the greyed out "Join" button, it will let you join, it is simply a visual bug.

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Message 7 of 27 (872 Views)

All Replies

Re: Not being allowed to join TW for no reason

★★ Novice

Same problem here

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Message 2 of 27 (990 Views)

Re: Not being allowed to join TW for no reason

[ Edited ]
★★★ Novice

You can still hit the greyed out button to join. Bug needs to get fixed but you can join

Message 3 of 27 (982 Views)

Re: Not being allowed to join TW for no reason

★ Apprentice

Oh, weird AF, but confirmed.  Thank you, didn't want to miss it. 

 

EA, hopefully you can get on this so it doesn't continue to confuse people.  

Message 4 of 27 (968 Views)

Re: Not being allowed to join TW for no reason

★★★★★ Novice

We're experiencing the same thing.  Many members think they have joined when they have not.

 

IMO - They should only have to click the join button once to sign up.

 

OP - Thanks for starting this thread

 

 

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Message 5 of 27 (944 Views)

Re: Not being allowed to join TW for no reason

★ Apprentice

We had the same issues in my guild.  As others have already mentioned, you can still join by tapping the greyed out join button. 

 

This is confusing, and I'm sure there will be a lot of tickets from people who do not realize you can still join, when they think they have been locked out of TW and miss out on the join phase.  

 

Hopefully this issue gets fixed, but maybe more importantly addressed, so people don't lose out on TW, needlessly, this time around. 

Message 6 of 27 (939 Views)

Re: Not being allowed to join TW for no reason

EA Live QV Team

Hi all and thank you for bringing this to our attention.

 

We apologize for the confusion and are actively looking into this.

 

For everyone not aware: If you tap the greyed out "Join" button, it will let you join, it is simply a visual bug.

Message 7 of 27 (873 Views)

Re: Not being allowed to join TW for no reason

★★★ Newbie

Same here. I and especially our guild want to have a compensation for this bug! It brought a lot of upset comments, confusion and anger.

 

And many are not able to get any rewards now.

 

DarthDeggster

Message 8 of 27 (859 Views)

Re: Not being allowed to join TW for no reason

★★ Novice

Situation was worse than button being grayed out. I definitely joined the TW as i checked later. TW wasn't active for me and i haven't been able to enter. 

Message 9 of 27 (846 Views)

Re: Not being allowed to join TW for no reason

★★★ Newbie

I can confirm that this is more than the visual bug on the join button. After joining, and now that the event has started, it does not appear on the guild events page so I have no way to set squads.

 

please revert the bad update, it is causing major guild issues

Message 10 of 27 (839 Views)