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Not able to play with my brother on the same network or others

by Manny8444
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Not able to play with my brother on the same network or others

[ Edited ]
★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Manny8444
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Lake_Crush
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loading menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting to get into a match
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? about 5 times
When did this happen? (dd.mm.yy hh:mm) 13.11.19 10:25
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? It say bad challenge after failing to get into a match
What should be happening instead? I should be getting in the game with my brother
Steps: How can we find the bug ourselves? you gotta play with the person in the same room, house etc once you get into a game once or twice you will end up getting bad challenge or a black screen & you won't be able to get in the game something one of us only gets in while the other player just waits in the lobby

we have tired to change networks as well one uses the WiFi while the other uses mobile hot spot & that didn't help either 

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Re: Not able to play with my brother on the same network or others

Community Manager

@Manny8444 

 

It is probably worthwhile checking if setting up port triggering on your router helps you here:

 

https://answers.ea.com/t5/Technical-Issues/Can-t-connect-to-Apex-Legends-server-while-on-the-same-ne...

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