Not Enough Units error [ Edited ]

[archon810]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 2 XL
OS Version P DP3
What is your Player ID? archon810
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Not Enough Units error. Only 5 units available, but game says it needs 6.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

‌

Product: Command & Conquer: Rivals

Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Pixel 2 XL
OS Version P DP3
What is your Player ID? archon810
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug Not Enough Units error. Only 5 units available, but game says it needs 6.
Steps: How can we find the bug ourselves? See screenshots.
Connection Type Wifi
Please select your region North America
Country USA

‌

[EA_Grasshopper · Accepted solution]

You could be on to something there! Can you send me your Persona ID which is found in Settings > About and we'll try get this sorted for you. Thanks!

[EA_Grasshopper]

Hey @archon810 thanks for the report! I noticed you're using Android P - please note that you may encounter issues as the game is not fully optimized to run on that OS as it's still under development. Thanks again!

[archon810]

That'd make sense if this were a crash, but it's clearly a game logic bug IMO.

[EA_Grasshopper · Accepted solution]

You could be on to something there! Can you send me your Persona ID which is found in Settings > About and we'll try get this sorted for you. Thanks!

[archon810]

1003235481820

Why was a solution chosen for this topic without a bug fix provided?

[EA_Grasshopper]

Hey, sorry for the delay! Thanks for your Persona ID. I took a look at your account and see you have 6 units, is this still an issue?

[archon810]

Yeah, it's still an issue. Take a look.

One of the units is overlaid on the commander, not sure what that means, but I'm only seeing 5 squares for existing units, and one for commander.

[EA_Grasshopper]

The unit overlaid on the commander is Lt. Strongarms bonus. You should still have a 6th unit. I've added that unit to your account now. Can you check and let me know if you can play now? Fingers crossed

[archon810]

Yup, now I'm seeing it and it's working.

The question for the developers is then why didn't I have it?

[EA_Grasshopper]

Good to hear! Given that the game is in early access, funky issues like this can appear. Thankfully, we use this time to discover these bugs and try out changes and ensure they don't happen in future! Thanks for raising it here so we could help you out.