Product: The Sims Mobile
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei Mate 20 PRO
OS Version 10.1.0
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You can find the bug playing the game on this device.
What do you expect to see? Obviously I expect to see a fix in future updates.
Connection Type Wifi
Please select your region Europe
When I open the game, the background sounds (the background music you hear when you open the inventory, when you open the sts window or the treasure hunt event window, also the background music of the CAS) is missing.
I have already checked the settings, and I have the sounds enabled, and also the music is enabled.
Please fix this bug.