No sound...

[Ratedace24]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Galaxy Note 8
OS Version 8.1
What is your Player ID? Ghost
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug No sound or music after the latest update
Steps: How can we find the bug ourselves? Play the game after the latest update
Connection Type Wifi
Please select your region North America
Country US

‌

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Samsung Note 8
OS Version 8.1
What is your Player ID? Ghost
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug After last update there's no sound or music
Steps: How can we find the bug ourselves? There's no sound after that crate update
Connection Type Wifi
Please select your region North America
Country USA

‌

[EA_HighCommand · Accepted solution]

Hi @Ratedace24 and thank you for reporting this.

Should be fixed now, but let us know if you notice anything unusual. Please fully restart the game if you still don't have sound.

[EA_HighCommand · Accepted solution]

Hi @Ratedace24 and thank you for reporting this.

Should be fixed now, but let us know if you notice anything unusual. Please fully restart the game if you still don't have sound.

[Ratedace24]

Thank you so much the problem is resolved

[mirolobato]

Hello Support,

is not working to me!! Just stop today.

no sound at all in the game ! Please help!

[EA_HighCommand]

Hi @mirolobato,

What device are you playing on and what OS do you have on it?

Can you also ensure that you have turned on sound FX and/or music in the Settings?

[mirolobato]

Hello!!

I have a IPhone 7 IOS 12.0.1

Yes, sound and music are active at the settings bottom.

I have deleted the app and reinstalled, but is still no sound.

thanks,

Miro

[EA_HighCommand]

Hi @mirolobato and thank you for the additional information.

We've tested it with an iPhone 7 and iOS 12.0.1 but could not reproduce the sound issue. It was working correctly for us.

Since you've already reinstalled, can you update to iOS 12.1 (if you don't mind) to see if that can resolve the issue? Also, please make sure you didn't put your iPhone on silent.

[WulfAnimus]

I have no sound either after the Mohawk patch. I play on my iPad iOS 12.1.4 thanks in advance.