No rewards recieved from Grand Arena

[SebastiaanZ]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version iOS 12.1.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 865-428-621
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I have not recieved any rewards for my Second Place finish in the last Grand Arena up to this moment. I have NOT already opened the mail and retrieved them, before you ask.
Steps: How can we find the bug ourselves? You can't. Simple no rewards recieved after participating.
Connection Type Wifi
Please select your region Europe
Country The Netherlands

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I have not recieved any rewards for my participation in Grand Arena. I ended up losing the Grand Arena, so I should get second place rewards. Up to this moment I have recieved none. This also happens on my alt account.

Please review and give me my rewards I deserve.

[CG_MindTricks · Accepted solution]

Hey, thanks for the report. For the next Grand Arena event, if you don't get your rewards right away you can restart the app and the rewards should appear in your inbox.

[SebastiaanZ]

I apologize. After the bonus energy popped I did get them.

Nevermind and this can be closed.

[CG_MindTricks · Accepted solution]

Hey, thanks for the report. For the next Grand Arena event, if you don't get your rewards right away you can restart the app and the rewards should appear in your inbox.

[SebastiaanZ]

To be fair ... I did that and that didn't do the trick. But nevertheless I got my rewards so thanks.