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Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

by FavoringNote
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Accepted Solution

No rewards received for TW (rest of the guild did receive rewards) 14-Apr-2019

★★★★ Newbie

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8+
OS Version 12.3
Ally Code: (Find it here: http://bit.ly/AllyCode ) 662-689-726
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Today's TW rewards issued to all others in the guild (as far as we can check), but not for me. 14 April 2019 20:46. The TW ended 45 minutes ago.
Steps: How can we find the bug ourselves? No idea
Connection Type Wifi
Please select your region Europe
Country Netherlands

Two screenshots attached of the TW outcome

IMG_0097.png
IMG_0098.png
Message 1 of 8 (199 Views)

Accepted Solution

Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

EA Star Wars: Galaxy of Heroes Team
Hey, thanks for the report. I checked your account and our records show you redeemed the following TW rewards on 14/04/2019, 18:00 UTC:

500 Territory Battle Currency.
1525 Guild Currency.
625000 Credits.
3 Ability Material Zeta.
4 Ability Material Omega.
5 Ability Material Mk III.
10 Mk 3 Czerka Stun Cuffs Salvage.
10 Mk 3 Sienar Holo Projector Salvage.
10 Mk 3 Carbanti Sensor Array Salvage.
9 Mk 7 Nubian Design Tech Salvage.
7 Mk 12 ArmaTek Bayonet Prototype Salvage.
9 Mk 6 Carbanti Sensor Array Salvage.
7 Mk 12 ArmaTek Medpac Prototype Salvage.

Hope this helps.

View in thread

Message 7 of 8 (130 Views)

All Replies

Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

Did you (personally) earn any banners by setting defence or attacking?
__________________________________________________________
I am a volunteer on this forum, and not an employee of EA or CG, and happy to help in any way that I can.
Message 2 of 8 (190 Views)

Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

[ Edited ]
★★★★ Newbie

Yes, number 2 in total banners, most on defense and some in attack.

Message 3 of 8 (185 Views)

Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

★★★★ Newbie

Here is the image of my position at the end (TinTin)

IMG_0100.png
Message 4 of 8 (181 Views)

Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

★★★★ Newbie
It is time sensitive, I need the zetas to complete my team just in time for the Malek event expires
Message 5 of 8 (167 Views)

Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

★★★★ Newbie
Is it possible that this was some sort of glitch that the rewards autoaccepted? I normally review every rewards I get before accepting and never autoaccept anything.
Message 6 of 8 (152 Views)

Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

EA Star Wars: Galaxy of Heroes Team
Hey, thanks for the report. I checked your account and our records show you redeemed the following TW rewards on 14/04/2019, 18:00 UTC:

500 Territory Battle Currency.
1525 Guild Currency.
625000 Credits.
3 Ability Material Zeta.
4 Ability Material Omega.
5 Ability Material Mk III.
10 Mk 3 Czerka Stun Cuffs Salvage.
10 Mk 3 Sienar Holo Projector Salvage.
10 Mk 3 Carbanti Sensor Array Salvage.
9 Mk 7 Nubian Design Tech Salvage.
7 Mk 12 ArmaTek Bayonet Prototype Salvage.
9 Mk 6 Carbanti Sensor Array Salvage.
7 Mk 12 ArmaTek Medpac Prototype Salvage.

Hope this helps.
Message 7 of 8 (131 Views)
Highlighted

Re: No rewards received for TW (rest of the guild did receive rewards) 14-Apr-20

★★★★ Newbie

Yes, as i thought after some thinking, a visual glitch on the phone, perhaps the screen is trigger happy. Thanks for checking

Message 8 of 8 (114 Views)

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