No rewards for TW

[EviLDanteS]

Greetings! For TW 02/15/2022 I did not receive an award. I created threads about this https://answers.ea.com/t5/Technical-Issues/No-rewards-for-TW/m-p/11338400/highlight/false#M10971 and https://forums.galaxy-of-heroes.starwars.ea.com/discussion/254356/indifferent-support-no-reward-for-... 

I also spoke with the Ultra moderator https://forums.galaxy-of-heroes.starwars.ea.com/profile/discussions/Ultra

After more than two months, I have not received not only a solution to the problem, but even an answer on the situation  

And this is very sad  and leads to unpleasant thoughts about the attitude towards the players.

Please help me to solve this problem.

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone
OS Version 15.1
Ally Code: 445241693
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug During the TW on 15/02/22 after completion I received an email informing me I didn’t qualify for rewards. I scored over 450 points on offense and no points on defense. I have put in a ticket and utilized the chat function. However, I did not receive rewards. I only received the in game email saying I didn’t qualify. At this point I was told to report the issue here.
Steps: How can we find the bug ourselves? I don’t know
Connection Type Wifi
Please select your region Europe
Country Ukraine

[EA_HighCommand · Accepted solution]

Hi @EviLDanteS and thank you for the report.

According to our logs you claimed the rewards fr that Territory War on 04/16/2022, 7:08 pm GMT+01. The rewards for the following TW you claimed on 04/20/2022, 7:29 pm GMT+01.

[EA_HighCommand · Accepted solution]

Hi @EviLDanteS and thank you for the report.

According to our logs you claimed the rewards fr that Territory War on 04/16/2022, 7:08 pm GMT+01. The rewards for the following TW you claimed on 04/20/2022, 7:29 pm GMT+01.

[EviLDanteS]

@EA_HighCommand I didn't get any awards. I received a message with the results of the war (about our victory) but it said that I would not receive a reward due to the lack of banners for the attack - there were more than 450 of them. Check that the number of resources has not changed. I have a screenshot, I can send it wherever you say.

[EviLDanteS]

@EviLDanteS and about 300 banners for protection

[crzydroid]

You are able to post screenshots here directly as an attachment. 

[crzydroid]

@EA_HighCommand You appear to be looking at the logs for 4/15. OP is talking about the TW from 2/15.

[EviLDanteS]

ыскуут

[EviLDanteS]

exactly. TW from 15feb2022

[EA_HighCommand]

I am sorry, I completely misread the date, my bad.

Unfortunately, I am unable to verify your Territory War rewards that far back, the last records I am able to see are from the TW on March 1st, sorry.

[EviLDanteS]

@EA_HighCommandWhat do you mean sorry?!?!?!
I created an appeal the next day!!! You ignored me for two months!! (look at the first link) I reminded several times, wrote to the moderators and that's all while there is a war in my country!!!! In Ukraine. And now you write excuse???? Are you crazy?
These were the prizes for winning the first level 430kk + guild and I demand compensation!

What do you mean you can't check the logs? Raise the archive! It's not my fault that you've been ignoring a player for two months! Or take my word for it, or do you need 49 players from the guild to confirm my words ?!