No rewards after picking up all treasure packs

[Coca666]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number N/A
Enter RAM memory size in GB N/A
What is your gamertag/PSN ID/EA Account name? Coca666
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Valk
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Ending game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 16.12.21 18:45
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I completed the treasure pack pickups but did not receiver the rewards.
What should be happening instead? I should receive the rewards.
Steps: How can we find the bug ourselves? Check my account.

‌

Missing Sun kissed skin.

[EA_David · Accepted solution]

Hi folks, you should get the missing rewards when you log in at the start of Season 12. 


Thank you for the posts and for your patience with this issue. 

[littledoomed]

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? littledoomed
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. No team
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Loba
Which Legends were your squad mates using (if applicable)? No team
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The treasure pack screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Looking for my final treasure pack rewards
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 16/12/21 1:01 pm
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I didn’t receive the apex pack(hopefully a heirloom), or the Eva 8 skin, and the battle pass stars
What should be happening instead? I should receive the rewards I previously mentioned
Steps: How can we find the bug ourselves? I don’t know to be honest

‌

Some images are left there 

[sonic20152015]

@Coca666 same here i didnt get my 10 stars yet

[snyft]

@Coca666 Same here, gotta love it.

[ItsFlynn96]

Same happened to me! 

[ChernoMajda]

Same here, no Eva skin , no box, no level....

[YasserChani]

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX1650
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? YasserChani
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. no
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. no
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? soloQ
When did this happen? (dd.mm.yy hh:mm) 12/16/2021
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? idk
What should be happening instead? idk
Steps: How can we find the bug ourselves? idk

‌

I found a bug that when i did finish all my 45/45 daily treasure packs and i didn't receiving eva-8 auto epic skin and apex pack can you solve my trouble below

[DRUiD_CC]

so ye I was collectin treasure packs for whole 45 days to get "Sun Kissed" EVA 8 skin asap and today I get 45/45 treasure packs but I didnt get completition skin or apex pack, what can be reason of that?? also Im playin on steam, steam nickname " DЯUID "

[DRUiD_CC]

@Coca666 same problem

[LeonTHEPRO45]

@Coca666 same problem