Help us improve Answers HQ! Take Survey No, Thanks

Re: No pop up for me been waiting hours

by Eiskallt
Reply

Original Post

Accepted Solution

No pop up for me been waiting hours

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad Pro
OS Version 11.2.6
Ally Code: (Find it here: http://bit.ly/AllyCode ) 381-887-457
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Not getting the pop up for rewards
Steps: How can we find the bug ourselves? Log in and then you don’t get the pop up
Connection Type Wifi
Please select your region North America
Country USA

Would like to get the pop up for the day before restart 

 

Message 1 of 7 (148 Views)

Accepted Solution

Re: No pop up for me been waiting hours

[ Edited ]
EA Live QV Team

Sorry for the misunderstanding, didn't mean to upset you.

 

Regarding the 75k free credits pop-up, the team is currently looking into this.

 

For further details head over to the forums please: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/164419/75k-credit-pop-up-didn-t-work-merg...

View in thread

Message 4 of 7 (202 Views)

All Replies

Re: No pop up for me been waiting hours

EA Live QV Team

Hi @Eiskallt and thank you for your report.

 

I am not sure which pop-up you mean, but I assume you are referring to the daily login reward (correct me if I am wrong please).

To claim your daily login reward, you can always tap on the mail icon on the left (Inbox) and there is a tab "Daily Login Rewards" where you can claim your daily login rewards manually.

 

Let me know if that solves your issue.

Message 2 of 7 (131 Views)
Highlighted

Re: No pop up for me been waiting hours

★★★★ Novice

No you need to be able to get information correct this is sad because it’s a serious problem because I have missed out on the rewards they were giving us yesterday from the question and answers as I still don’t know how you are not aware of this problem because it’s a very serious problem to not get what the developers gave out for free and I never got it this means that there are still big problems with the game 

Message 3 of 7 (127 Views)

Re: No pop up for me been waiting hours

[ Edited ]
EA Live QV Team

Sorry for the misunderstanding, didn't mean to upset you.

 

Regarding the 75k free credits pop-up, the team is currently looking into this.

 

For further details head over to the forums please: https://forums.galaxy-of-heroes.starwars.ea.com/discussion/164419/75k-credit-pop-up-didn-t-work-merg...

Message 4 of 7 (203 Views)

Re: No pop up for me been waiting hours

★★★★★ Apprentice
I don't think I got mine, the message in the inbox said was dismiss. There wasn't an option to claim reward. I did hit dismiss, not picture to prove it. 75K in credits missed isn't a huge deal, but not sure what the new pop up Q&A is all about.
Message 5 of 7 (111 Views)

Re: No pop up for me been waiting hours

EA Live QV Team

Hi @taxingpear94. No worries, the message in your inbox actually did not contain the credits itself. Those should have been added automatically as soon as you tapped on the pop-up.

Message 6 of 7 (108 Views)

Re: No pop up for me been waiting hours

★★★★★ Apprentice
Alrighty then. Thanks for the clarification.
Message 7 of 7 (102 Views)

HOW TO CONTACT SUPPORT

Having trouble in Star Wars: Galaxy of Heroes?

Contact EA Help

fifa-20-promo-splash

Find your Player ID

Here's how to find your unique Player ID in Star Wars: Galaxy of Heroes.

Learn more on EA Help

ea-help-promo

Find your Ally Code

Here's how to find your Ally Code in Star Wars: Galaxy of Heroes.

Learn more on EA Help