No command to move or remove sim.

by MaiMargaret7
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Original Post

No command to move or remove sim.

[ Edited ]
★★ Apprentice

Product: The Sims Mobile
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) XPERIA SO-01
OS Version Android10
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? As the title says, No command to Move, remove elder sim.
What do you expect to see? Moving. Removing the elder sim.
Connection Type Mobile
Please select your region Asia
Country JAPAN

I purchased "Eco retreat " parcel in last october.

and next-generation sim (hereinafter, this is called "He") had been waiting here.

When the active-generation sims retired,
I tried to bring back him to "324 Emerald Drive" in order to change generations.

However, the message was displayed
"This sim can't be moved".!!!

 

20210303_030030.jpg

 

 

To make matters worse,
There is no command to remove him.
Since then he has been stuck at "Eco retreat".

_20210227_171821.JPG

After getting old,
"Cake mark"  appeared on his head.
Nothing happens when i tap the "cake mark"…

 

With the "cake mark" on his head,
he appeares in active sim's office or "324Emerald Drive.

PicsArt_03-03-02.48.37.jpg

 

 

 Please fix this bug ASAP.

Message 1 of 10 (1,349 Views)

Re: No command to move or remove sim.

Hero
Message 2 of 10 (1,184 Views)

Re: No command to move or remove sim.

★★ Apprentice
Thank you for your reply, @SalixCat !
Yes, It’s almost similar.

Do you know if these bugs reports have been resolved??
Message 3 of 10 (1,164 Views)

Re: No command to move or remove sim.

Hero

@MaiMargaret7 

 

Some bugs get fixed earlier than others depending on several factors. 

 

We get a list of main bug fixes with each major update:

 

8th of February - Royal Romance - Bug Fix List

 

14th of December - Holiday Celebration - Bug Fix List

 

28th of September 2020 - Treasure Hunt - Bug Fix List


CCP Hero Banner - Blue.png



 No trabajo en EA.    

Message 4 of 10 (1,149 Views)

Re: No command to move or remove sim.

Community Manager (retired)

Hi @MaiMargaret7! Would you DM me your player id so I can report this issue to studio? Thanks!

Message 5 of 10 (1,142 Views)

Re: No command to move or remove sim.

★★ Apprentice
Hello @EA_DragonsEye !
Thank you for your sincere reply.
I just sent DM.
Please Check it.
Please help me.
Message 6 of 10 (1,132 Views)

Re: No command to move or remove sim.

★★ Apprentice

Hi, @SalixCat , @EA_DragonsEye !

 

Thank you for always supporting us.

 

It’s been a week since I got DM from @EA_DragonsEye .(The content that you reported to the team.)

 

Has there been any progress about this issue??

 

Ah…Let me straight to the point,

 

Does the team plan to fix my(our) bug??

 

If they have no plan to fix, 

I'm going to leave this game…

I can't continue to play game in this bad situation anymore.

 

So please tell me the true intention of the team honestly…

 

thank you.

 

 

 

Message 7 of 10 (1,016 Views)

Re: No command to move or remove sim.

Community Manager (retired)

Hi @MaiMargaret7! They are investigating the bug, but I don't know if they will be able to fix it and if so, when. Some bugs get fixed faster than others depending on the complexity of them. I publish a list of bug fixes for every big update in General Discussion & Feedback section.

Message 8 of 10 (960 Views)

Re: No command to move or remove sim.

★★ Apprentice
Hi, @EA_DragonsEye .
Thank you for sincere reply.

Ok, I understand.

Actually I've been asking EA-help and Simguru for help over and over again since last october.

But the only answer was "Under investigation".
I believed that "Under investigation" and kept waiting for a solution…

Now, I've finally given up.

You were the only one who gave me quick and polite response.
I really appreciate it.
Thank you so much so far!!


Message 9 of 10 (928 Views)

Re: No command to move or remove sim.

Community Manager (retired)

Hi @MaiMargaret7! Has this issue been solved for you?

Message 10 of 10 (702 Views)