No new Update and Can’t Login

by Axiom2045
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Original Post

No new Update and Can’t Login

[ Edited ]
★★★ Apprentice

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 11
OS Version iOS 14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? App Store or app
What do you expect to see? More fun awaits press upload
Connection Type Mobile
Please select your region North America
Country US

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 11
OS Version iOS 14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? App Store or app
What do you expect to see? More fun awaits press upload
Connection Type Mobile
Please select your region North America
Country US

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 11
OS Version iOS 14
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? App Store or app
What do you expect to see? More fun awaits press upload
Connection Type Mobile
Please select your region North America
Country US

7794E283-F8A0-4788-AB1E-A8A5283177BA.pngI have updated my game on my iPhone but when I tried to update on my iPad there is no update pending on App Store so I pressed “Open” and it opens my game to the landing page and stops with a message that’s says “More Fun Awaits” and an “Update” tab that when pressed redirects to ea.com — EA Community that has links to download the game in the App Store but if you press on it redirects to a link called Kochava which says it’s “out of service try again later”

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Re: No new Update and Can’t Login

★★★ Apprentice

I’ve tried to submit this as a bug report new topic and only after an hour of trying I was able to submit it here. When I try to update my game I have a new game icon but instead of update it just says open. When I open the game it says more fun awaits update and then redirects me to ea.com which when I click on it it redirects to a page called Kochava that looks like a virus or phishing campaign. Anyways I can’t play any of the new updates I can’t even log into my game. 

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Re: No new Update and Can’t Login

[ Edited ]
Hero

@Axiom2045 Hi, did you do basic troubleshooting for your iPad and AppStore?


https://help.ea.com/en/help/mobile/troubleshooting-steps-for-ios-apps/


This Kochava looks like a broken link on the Sims Mobile’s ea.com page, it should direct to the AppStore but I can also see that it’s not working properly.

 

edit. Added the link to troubleshooting 

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