No madden rewards

[TheodoreBundie]

Product: Madden 18
Platform:Microsoft XBOX One
Which console generation do you have? XBOX One
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo challenges
Summarize your bug I haven't gotten the madden rewards
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I haven't gotten madden rewards
What happens when the bug occurs? I don't have them
What do you expect to see? The rewards
What is your gamertag/PSN ID? Comprehensibl3
Date/time issue occurred Feb 4
PS4 Crash Reporting: Please copy the text you put in the crash report here.

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I just haven't received my rewards

[snodblop]

Hello,

I have been part of the "madden reward" programm since the release of the game

Unfortunately I have never received any reward.

I don´t think this is normal!?

I have chatted with different advisors but no solution was found to this issue.

Beeing on legendary level with over 2000 packs opened I am not satisfyed with this answer:
"I have consulted your issue with supervisor as well as specialist team and they advised me say that,All MUT rewards are sent from Studio and this year we do not add annually those may only ever receive a very minimal amount of MUT rewards packs and there is no schedule for their release, meaning you may receive them at "any time”. These reward packs are not plentiful and only granted as part as MUT rewards program ever so often and don't contain many items. Rewards vary and are intended to be a surprise.

I don´t want to blame the advisors (they did what they could I think) I just want someone competent to take care of this matter.

Please help 

[TheodoreBundie]

That's exactly what they told me, I have 1087 packs opened and I still haven't received my rewards.

[snodblop]

Well, I received an email.

Apparently the weekly Legend player you get to complete objectives are the Madden Rewards LOL

[TheodoreBundie]

Everyone gets those, I got those before I even signed up, there's no way