No heirloom Yet, playing since day 0, please Help

[ZemunZemunZemun]

Hello, I have a problem regarding my Heriloom that i haven't received yet, I am pretty sure I should be getting one, I am playing since Day 0

Username on Origin: ZemunZemunZemun
 
In case you need any more information let me know, and sorry if a posted in the wrong subforum.

Kind regards, 
Aleksa