No conquest character shards available for crystals in conquest store

[Rathgar91]

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S20 FE
OS Version 13
Ally Code: (Find it here: http://bit.ly/AllyCode ) 998-226-857
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug Usually there is always something available for purchase in the conquest store for 600 crystals. That option is missing from my current store.
Steps: How can we find the bug ourselves? See attached screenshot
Connection Type Mobile
Please select your region North America
Country United States

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I have never not seen an option available for purchase with crystals prior.

[EA_Gunner · Accepted solution]

Thank you for the report. Your report has been highlighted, and we are looking into it.

[EA_Gunner]

This is working as designed. The slot has a random draw between crystals/not-crystals offers. 

[Rathgar91]

10-4. I still swear I have never not had a crystal option.

[Skewerz9]

I haven't seen Ben Solo available for crystals, either. It's not just you.

[Skewerz9]

@EA_Gunner I've refreshed numerous times. ben solo only becomes available with conquest currency...no crystal purchase available. Incredibly frustrating

[Rathgar91]

@EA_Gunner I'm really starting to believe your statement is not correct. Whenever Malgus is in the final slot, it's always for crystals, and whenever Ben is in the slot, it's always for currency.

[david8196iqj]

Same, i can't buy ben solo for crystals only malgus

[EA_Gunner · Accepted solution]

Thank you for the report. Your report has been highlighted, and we are looking into it.

[Rathgar91]

Thank you.

[david8196iqj]

Has something changed, i still haven't seen ben solo shards for crystals