Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number nVidia Geforce GTX 1080Ti
Enter RAM memory size in GB 11
What is your gamertag/PSN ID/EA Account name? cheatercheater00
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. every part of the map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. just playing as regular
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 2
When did this happen? (dd.mm.yy hh:mm) last week (somewhere between 25 and 31 March 2019. I only played a few games)
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? People griefing and insulting via voice chat. I've spent a whole game with a guy insulting me and trying to entice me into a swearing fight. This diminished my enjoyment of the game by a large amount. There is no way to report such people as trolls or griefers: there are options to report players, but you can only report them for cheating and similar things. There is no option to report them as abusing the voice chat. There should be an option to do this, so that people can be barred from using voice chat (for at least some time). There should be the following options, and you should be able to select one or more depending on situation: - insults people, griefing, spoils fun - very loud / shouts into the microphone - plays music via the microphone - broken microphone (produces static or buzzing) - lots of echo I do understand there is an option to mute a player from gameplay, but if a system like I describe above were in place, this issue would not have happened in the first place, because that person would have been reported by others before he managed to reach me on one of a couple of games I played of Apex on Windows ever. I played hundreds of games on xbox and there has never been such an issue.
What should be happening instead? There should be an option to report people due to voice related issues, as described above.
Steps: How can we find the bug ourselves? Play the game twice, that's literally all I did and I ran into a griefer. This is bad performance, and you should have a system in place that curbs this sort of thing. I know XBox does have a system like this that is provided to Apex, whereas on PC you don't have that, and this means your voice system is a refuge for griefers and trolls.
Please completely rework the voice system. As it is currently it is really bad.
Please let people indicate what languages they speak (and select multiple, really important!) so that they can be paired with others who speak the same language. When one server region / availability zone includes people who speak English, German, Serbian, Turkish, Croatian, Russian, Ukrainian, Polish, Czech, Slovak, Italian, and Hungarian, you should be grouping people by language to maximize game enjoyment.
There should be strong features for self-control by the community. Community members should be able to report other users for griefing, but also /all reports should be checked by a community manager who works for EA/. There should be a clear system of penalties for griefing and abusing voice chat. Repeated, multiple, severe infractions should result in long-term removal of ability to do voice chat / take part in forums / etc. This should be supported by a method of limiting the rate at which people can create new accounts. Otherwise, being banned from voice will just mean the person will simply create a new account and keep on trolling users.
This is a LOT of figuring out for you guys. XBox has a great system in place for that, and you have a LOT of catching up to do. Fairly certain EA as a whole can benefit from having a system like that in place, because it obviously doesn't, and that's pretty bad. This game desperately needs it as the PC version is objectively, significantly less fun than the XBox version due to lack of community oversight and control of griefers. Hire someone to design this system who's actually worked in curbing community trolling in a large platform before - this absolutely isn't something that should be designed by a team of programmers (this I say knowing the reality of this because I am a programmer myself).
Please take this seriously, as proper handling of this issue will severely impact the growth of Apex Legends on PC compared to consoles, and compared to other titles.
