No ability to purchase crystals

[mtbninja]

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iOS and iPadOS
OS Version Current release and current beta
Ally Code: (Find it here: http://bit.ly/AllyCode ) 754-544-741
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug Unable to purchase Crystals at all. The screen is just blank. It has always been this way, no idea why. Based on previous reports of this problem it is something you have to fix with my account on the backend. So here we are.
Steps: How can we find the bug ourselves? Be me, login to my device, login to swgoh, try to buy crystals, no profit.
Connection Type Wifi
Please select your region North America
Country USA

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There are many images of the crystal store showing nothing. Just let me know if you need me to send you another one.

[EA_UltraSlide · Accepted solution]

Hi @mtbninja and thanks for the report.

Next time you log in, you should be prompted to enter your age. Please do this and then let us know if you run into any further issues.

[EA_UltraSlide · Accepted solution]

Hi @mtbninja and thanks for the report.

Next time you log in, you should be prompted to enter your age. Please do this and then let us know if you run into any further issues.