No Vault rewards from Leveling up 2 levels

[NibbleByte3]

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Huawei Nova
OS Version Android 6.0
What is your Player ID? 1003734615919
What type of issue do you have? Missing Rewards
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug I got level up 60 and the next "Fill the bar" level. I just collected my vault so it had 0 cards. I clicked "Collect all" on the level screen.... it showed me summary of what was collected but my vault is still 0 cards.
Steps: How can we find the bug ourselves? Read above
Connection Type Mobile
Please select your region Europe
Country Bulgaria

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THIS FORM SUCKS! Filling it for a second time because I clicked * preview and couldn't go back!

[EA_Grasshopper · Accepted solution]

Hey @NibbleByte3 thanks for reaching out. You only get cards added to your vaults when you open crates. The level up rewards do not contribute to your vault in any way. Hope this helps! 

[EA_Grasshopper · Accepted solution]

Hey @NibbleByte3 thanks for reaching out. You only get cards added to your vaults when you open crates. The level up rewards do not contribute to your vault in any way. Hope this helps!