Re: No Store Packs Offered

by Phantomlover1717
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Original Post

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No Store Packs Offered

★ Guide

Product: The Sims Mobile
Platform:Android Tablet
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Lenovo Tab 4
OS Version Oreo 8.1.0
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) Player ID 100297362766
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure
What do you expect to see? Offers in the store again
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

I have not seen any new offers in the store for a few weeks. I have not been offered any new packs to buy, etc.  There is one offer in my store tab, which is Uptown Chic (it's been there for ages). I do receive the daily offer in the heirloom store. There is never anything to the left of the shopping bag where I normally see notifications for new packs available for sale.

Message 1 of 7 (590 Views)

Accepted Solution

Re: No Store Packs Offered

Do you have Usage Sharing turned enabled or disabled?

 

Screenshot_20180309-155342.jpg


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Message 2 of 7 (575 Views)

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Re: No Store Packs Offered

Do you have Usage Sharing turned enabled or disabled?

 

Screenshot_20180309-155342.jpg


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Message 2 of 7 (576 Views)

Re: No Store Packs Offered

★ Guide

I had it disabled as advised for another bug lol... I will try turning it back on. I'll check back in and let you know if turning it on changes anything. Thanks!

Message 3 of 7 (562 Views)

Re: No Store Packs Offered

★ Guide

Looks like that fixed it... hopefully, it doesn't break whatever I changed if for in the first place lol! Thanks for your help.

Message 4 of 7 (558 Views)

Re: No Store Packs Offered

No problem, you can always just turn it off and back on when you want to see what is offered in the store.


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Message 5 of 7 (552 Views)

Re: No Store Packs Offered

[ Edited ]
★ Guide

I installed the latest update/patch fix... my store offers are missing again, even with usage sharing enabled. I tried disabling and re-enabling, but it doesn't seem to have helped this time.

 

Update: Clearing cache worked this time, store is back for now...

Message 6 of 7 (485 Views)

Re: No Store Packs Offered

Glad to hear! Sometimes it stops showing in my game as well, a few hours later it's back. It's weird! 


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Message 7 of 7 (474 Views)
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