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Re: No Points for Win

by Kermit1714
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No Points for Win

★★ Newbie

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? LasershowMC
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Fretfulcookie31 and youthfulbirch70
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Post game did not get ranking points
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Post game returning to lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? A bunch but first with these guys
When did this happen? (dd.mm.yy hh:mm) 06.11.19 11:22 ET
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I receive no ranking points
What should be happening instead? I should receive ranking points
Steps: How can we find the bug ourselves? I won a game with 3 kills and I believe a few assists. Pretty sure it should have advanced me from Plat 4 to Plat 3, as I was just over 5200 points. Instead I received no points and appeared to actually lose 36 from the entry. I attached a picture of the summary screen in case that is helpful.

See explanation above. 

Message 1 of 8 (255 Views)
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Re: No Points for Win

Community Manager

@danjm19 

 

Did you record the clip so we can see if it was during a ranked match?



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Message 2 of 8 (225 Views)
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Re: No Points for Win

★★ Newbie

Record what clip? I returned to the lobby and did not have the RP I was supposed to have. I did not record the end of the game or anything like that. 

Message 3 of 8 (214 Views)
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Re: No Points for Win

★★ Newbie

Im 100 percent sure it was ranked by the way, I lost points. 

Message 4 of 8 (212 Views)
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Re: No Points for Win

Community Manager

@danjm19 

 

Hopefully it doesn't happen again, but in the event it does can you capture the last few minutes of play so we can forward it over to the team to investigate?



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Message 5 of 8 (172 Views)
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Re: No Points for Win

★★ Newbie
@EA_Blueberry Yes I will
Message 6 of 8 (145 Views)
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Won ranked game and didn’t get RP

[ Edited ]
★★ Newbie

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? EcOopsne
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Formula1440 CDK_LazZy
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Pathfinder
Which Legends were your squad mates using (if applicable)? Caustic Wraith
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. End of game sequence
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3
When did this happen? (dd.mm.yy hh:mm) 30/11/2019 7:10pm EST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Did not get RP for a win
What should be happening instead? Receiving correct RP
Steps: How can we find the bug ourselves? I have video

https://t.co/8ygUtw8GSW?ssr=true 
That video shows us winning and then I’m returned to the lobby. I bring up the match summary since it didn’t show it automatically and the match summary is from the previous game. It’s like this game didn’t even happen (didn’t count towards my overall wins or anything). I have video of the previous game to show that the match summary is from that if needed. PSN is Eco One (one word but this format puts an emoji is the two ‘O’s are next to each other. 

Message 7 of 8 (154 Views)
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Re: No Points for Win

★★ Newbie
@danjm19 Did you ever get it back? This just happened to me
Message 8 of 8 (58 Views)
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