No Dance Instructor Career Station when I’m supposed to have it.

[animalcrackers99]

Product: The Sims Mobile
Platform:Apple iPad
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iPad 5th Generation
OS Version 12.2
Player ID: (Find your Player ID in Sims Mobile: https://help.ea.com/help/the-sims/the-sims-mobile/find-your-player-id-in-the-sims-mobile ) 1004376143894
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You’d have to have the Dancer Statuette and have access to the Wellness Center. When I go into the Wellness Center, I don’t see any place to buy the Dance Instructor Career Station, even though there’s even a quest telling me to do so.
What do you expect to see? I expect to see the Dance Instructor collection, and I expect to be able to buy the Dance Instructor Career Station.
Connection Type Wifi
Please select your region North America
Country United States
Additional feedback

‌

On Monday, I received the Dancer Statuette. I eventually lost it, and had to contact EA Help multiple times to get it back, but I finally have it back now.

I have a quest telling me to unlock the Dance Instructor Career Station, after I had a quest telling me to unlock the Wellness Center.

The problem is..there’s no place for me to buy the Dance Instructor Career Station.

Attached are screenshots of the quest, and the Wellness Center’s decorate icon store. There’s no collection for the Dance Instructor career (“Chance to Dance”) and there’s no Dance Instructor Career Station. The 3rd screenshot is edited as it is apparently too big in its original size.

[animalcrackers99]

Hi, it’s been a few days and no one has responded to me. I am still facing this issue. I’m going to contact EA Help again, even though it was one of their representatives that sent me here in the first place.

[Phantomlover1717]

Hey @animalcrackers99 that sounds like a good idea. I've forwarded your post to a CM but with a holiday it will probably be Wednesday or Thursday before they can look into it. 

[animalcrackers99]

Thank you! However, I’m a bit worried. I was looking around Answers HQ, and I found an issue very similar to mine: https://answers.ea.com/t5/Bug-Reports/Unable-to-complete-quest-It-s-Classified/td-p/7761160

This issue was never solved, so I’m a bit worried I won’t be getting the career. And I’ve also had to go through a lot of SimCash and cupcakes to get the quest done, just so I could eventually have it lost so I had to contact EA many different times to get it back, just so this could be an issue.

I’ve contacted EA Help once more, and they gave me a list of instructions which I’ve followed but unfortunately did not work.

[EA_Arrenai]

Sul sul, @animalcrackers99. Thanks for your patience while we looked into it for you.

You are right in that it's similar to the other issue. It looks like your quest was expired prior to you contacting EA Help, even though it still showed in your quests. Unfortunately, we're not able to make any modifications to expired quest progress, which is likely why having the grant from our game advisors didn't unlock the ability to continue to the other steps. If you can, please try working around that quest.

Thank you for your understanding.

Arrenai 

---

Did you receive an awesome, helpful response?  +XP!

Was your issue resolved by a great post? :eahigh_file: Accept as Solution

ASK. ANSWER. LEVEL UP.

[animalcrackers99]

Hi! I know it’s been 2 weeks, but this problem has not been solved.

First off, I have no clue what you mean by “the quest was expired” or “work around this quest.”

Second of all, I looked in the heirloom store section, and the Chance to Dance story was listed. I wasn’t planning on getting it, as I’m sure that would have cost me 600 SimCash I don’t have, however, it says the Dancer Statuette heirloom was already owned.

It didn’t lie, I had it. However, me just having the statuette doesn’t unlock the Chance to Dance career as it should. It’s just sitting in my inventory, purposeless. I have no access to the Dance Instructor Career Station, which means I have no access to the Dance Instructor career.

Seeing the heirloom listed as “already owned” worries me, as the system thinks because I have the Dancer Statuette I must already have access to the Dance Instructor career. But, as evidence shows, I don’t. This means that if on a Thursday, when 4-day quests usually come out, when the Dance Instructor career quest is out, I may not get it, because the game thinks I already have access to the career.

Attached are 4 pictures: 1 of the “already owned” Dancer Statuette in the shop, 1 of the Chance to Dance story being listed as locked in my heirloom collection, and the last 1 of the Dancer Statuette in my inventory, proving I own it. You can view the other 3 pictures I’ve already listed as well.

This isn’t completely about the one quest asking me to place the Dance Instructor Career Station, but about me not having any access to the Dance Instructor career.

Please help me with this issue.

[KatlaStorm]

Hi @animalcrackers99 

I had a similar problem last year. I got the dancer from a quest. I lost it when trying to replace it in my house. I waited for weeks (at least for a long time) before I asked for help. At that time, there was a lot of troubles in TSM, so I thought that things would get better in time. After some weeks, I found the dancer again. Under a table or something, and I don’t know if it had been under this table all the time, or ??? Anyways, I had the dancer, but I was facing exately the same trouble as you are facing now. I contacted EA via the ingame help. And mind you, this was a long time after I had finished the quest. And I got the best help! With this problem and a couple of other issues. Very satisfying! That is why I don’t understand the answer from @EA_Arrenai .

I have one suggestion that I am sure will not help - but maybe try anyway? Place the dancer in your house. And keep it there until your problem is solved. In fact, I recommend you to keep ALL valuable heirlooms on display in your house. My impression is that this protects them from dissapearing. It could be superstition - it could be a good idea.

And the best of luck to you!