No Ads for over a week...

[HCSLDCMC]

Product: NBA Live Mobile
Platform:Android Phone
Summarize your bug No Ads for over a week now. Tried resetting Ad ID and reinstalling apps, still no Ads available....
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? No ads
What do you expect to see? Ads became available again as normal

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Please help