Nhl 19 hut buy now bug

[Nuuskamui]

Product: NHL 19
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Bug show up when I try buy now card at auction.
What happens when the bug occurs? Error code and throw me back to main menu.
What do you expect to see? Fix the bug
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Nhl 19 hut
What time did you see the bug? (HH:MM AM/PM) 1:30 AM
What is your time zone? EET (ART) - GMT + 2:00
What is your gamertag/PSN ID? Chisuu
PS4 Crash Reporting: Please copy the text you put in the crash report here. B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB
EASHL issues? Please insert your Club Region. No
What is your game language? Finnish

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Product: NHL 19
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I try buy now card at auction
What happens when the bug occurs? Error code and after that back to main menu
What do you expect to see? Fix the bug
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here Nhl 19 hut
What time did you see the bug? (HH:MM AM/PM) 01:30 AM
What is your time zone? EET (ART) - GMT + 2:00
What is your gamertag/PSN ID? Chisuu
PS4 Crash Reporting: Please copy the text you put in the crash report here. B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB
EASHL issues? Please insert your Club Region.
What is your game language? Finnish

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[BeloglazovOleg · Accepted solution]

You need call to https://help.ea.com/en/nhl/nhl-19/ of your region. This happen bacause one of the your last purchase freeze on EA servers.

[Nuuskamui]

Come on EA, fix this. 

[TTZ_Dipsy]

If this is the same bug I'm thinking of, it's been happening for years now and I think it has something to do with buying a lot of stuff using "buy now" a lot in a small period of time.

A terrible bug to have for flippers.

[Nuuskamui]

I cant "buy now" anything, always error code. All started after this new patch. 

I use auction very rarely, maybe twice a week and buy ~0-1 card / week. 

[eGe-Gacha]

I got the same error message but my coins dissapeared like if I bought the card, but the card is no where in my collection... I contacted EA by phone and they told me they are investigating

[eGe-Gacha]

Product: NHL 19
Platform:Sony Playstation 4
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Used to be buying cards below 450 coins. Now I got the error when I tried to BIN a Legend Lafontaine. and I lost the coin value of the card...
What happens when the bug occurs? Kicks me out of HUT with this error message B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB
What do you expect to see? My card or my coins back.
Was the issue in online or offline mode? Online
Insert Game Mode or Feature here HUT
What time did you see the bug? (HH:MM AM/PM) 6:26PM
What is your time zone? EST (IET) - GMT - 5:30
What is your gamertag/PSN ID? terrorArchfiend
PS4 Crash Reporting: Please copy the text you put in the crash report here. B7DD78AF2E5CF670-0000000000009999-4E815F564128F6BB
EASHL issues? Please insert your Club Region.
What is your game language? English

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I was getting this error message when trying to BIN anything under 500coins. Yesterday I tried to buy a lower than market price LGD Lafontaine and the game crashed, kicked me out of HUT and Ive lost my coins and dont have Lafontaine. I was ok with the lower than 500 coins cards but this is just ridiculous.

[eGe-Gacha]

Current case number. #45482861

Kristoffer A told me to open a topic in here. hoping to get an answer.

[BeloglazovOleg · Accepted solution]

You need call to https://help.ea.com/en/nhl/nhl-19/ of your region. This happen bacause one of the your last purchase freeze on EA servers.

[BeloglazovOleg]

You need call to https://help.ea.com/en/nhl/nhl-19/ of your region. This happen bacause one of the your last purchase freeze on EA servers.

[RedRain8793]

This is the exact same thing that happened to me, took my coins for a TOTW Chabot on buy now. Card nowhere to be found... Terrible.