Re: New update problems

by westley996
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Accepted Solution

New update problems

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Google Nexus 7
OS Version Android 6.0.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 499423169
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug I think I got pushed the new update by accident and the game starts and then exits before I can do anything. I get to the start screen (with new graphics, Rey and Kylo Ren are squaring off with light sabers clashed and Starkiller base is in the background). That's how I know I got a new update. Google play automatically downloaded and installed it without me knowing. Is there a way for me to roll back to the previous update?
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

I think I got pushed the new update by accident and now I can't play the game. Game starts to load and then just exits.

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Accepted Solution

Re: New update problems

★★★★★ Novice
Uninstalling and reinstalling fixed it for me

View in thread

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Re: New update problems

★★★ Newbie

I am having the same issue. The only differences are that mine is a shield tablet and the o.s. is android 7.0.

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Re: New update problems

★★★★★ Novice
Uninstalling and reinstalling fixed it for me
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Re: New update problems

★★★ Novice
Clear data, cache and reinstall.
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Re: New update problems

★★★★ Novice

Uninstalling and installing worked. Thanks for the suggestion.

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Re: New update problems

Community Manager (retired)
Hi all, today we pushed a Hotfix which addresses the stuck on "Loading Cantina" and crashing issue which some of you encountered after the 26/02/2018 update. This Hotfix forces all devices to re-download assets (graphics and animations, etc).

More details can be found here:
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/160473/content-update-hf-2-27-2018
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