New loading screen

[cs1823]

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? ChAoS ThEoRy081
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. loadout/ game customization.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. trying to look at my new loading screen.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 7-18-19. i don't remember the other dates.
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? every time i get a new loading screen from the battle pass, when i go to look at it in the loadout screen the game freezes and kicks me. EVERY SINGLE TIME!!
What should be happening instead? i should be able to look at my new loading screen without the game freezing and kicking me.
Steps: How can we find the bug ourselves? unsure

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every time i have received a new loading screen from my battle pass, the game freezes and kicks me when i go to look at it.

[EA_Darko]

It sounds like you may be having issues with your connection @cs1823. I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

It'll take you a couple of minutes to do them all but please do take the time and do them all.

Let me know how you get on and if you want to share your UO Trace then I'm happy to take a look at how your data is being routed.

Darko

[cs1823]

UOTrace attached.