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New client said it updated but did not

by MCClapYoHandz1
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New client said it updated but did not

★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 7
OS Version 12.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 632917655
What type of issue do you have? Missing Rewards
How often does the bug occur? Every time (100%)
Summarize your bug I got the client restart that includes the reworked B2 Super Battle Droid this afternoon. It said it downloaded on my phone but no rework is appearing. Neither are the B1 droid or the Emperor's Shuttle in my unactivated characters. I opened the app on Bluestacks though and it did work.
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region North America
Country USA

two images attached, taken at 9:20pm EST. First one is iphone app, second is same account linked correctly on bluestacks

ios.jpeg
bluestacks.png
Message 1 of 2 (76 Views)

Re: New client said it updated but did not

[ Edited ]
★★★ Apprentice

Same issue here on a Android 8.1 phone (bq Aquaris X Pro).
Got all inbox messages about the updates, but can't see any new characters or skills.

Restarting the client and switching account didn't make any difference.

EDIT: Uninstalling and re-installing the client fixed it. 

Message 2 of 2 (59 Views)

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